Care.comReviews of care.com

Response from Care.comJun 17, 2024

Thank you for your feedback, Mansoor. If you have any questions or concerns or if you need assistance with your account, please feel free to reach out to us through our Help Center contact us link at https://help.care.com/s/contactus?language=en_GB or through Facebook Messenger. Please include Reference Number REV-022250 when you message. We would be happy to help. Thank you.

Response from Care.comJun 18, 2024

Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number REV-022249 when you message.

Response from Care.comJun 19, 2024

Thank you for your feedback. We're very sorry to hear about your experience and we would be happy to assist you. Please feel free to reach out to us through our Help Center contact us link at https://help.care.com/s/contactus?language=en_GB or through Facebook Messenger. Please include Reference Number REV-022242 when you message. Thank you.

Response from Care.comJun 12, 2024

I’m sorry you were having trouble reaching us. You can live chat with us through the Contact Us button found at https://help.care.com/s/contactus as well as reach out to us via our phone number listed on your credit card statement. Please see the email we sent on 6/11/2024 and include Reference Number REV-022241 when reaching out.

Response from Care.comJun 14, 2024

I'm sorry to hear you have been getting charged after you feel you cancelled your account. Please reach out to us through our contact us link at Care Help Center for Families, Caregivers & Partners , at the phone number listed on your statement, or FB Messenger so we can make sure your subscription is canceled. Please include REV-022234.

Response from Care.comJun 11, 2024

Thank you for your feedback, Richard. We're very sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. We're also sorry your search hasn’t gone as well as you’d hoped. If you'd like us to take a look at your account and see if we can offer any tips to help your search or if you have any other questions or concerns, please reach out to us through our contact us link at https://help.care.com/s/contactus?language=en_GB or via Facebook Messenger. Please include Reference Number REV-022230 in your response. We would be more than happy to help. Care.com takes the safety and security of members very seriously and provides members with various tools to assist in your search. Together with our Safety Team, we strive to make the process of finding care for your loved ones easier, safer, and faster. Thank you.

Response from Care.comJun 17, 2024

Thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus

Response from Care.comJun 17, 2024

Hi Amy, thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus