Care.comReviews of care.com

I had the worst experience with Care.com for finding a childcare position. Despite applying for jobs over three months, I didn’t receive a single reply. Additionally, there is no email notification before your subscription auto-renews, and funds are deducted without notice. Their policy is inflexible with no refunds on subscription fees. Do not waste your money and time on this service.

Was working with Amy, told her that I wanted to go with her and she told me that she would be willing. Then she just stopped responding and left me in a bind because I was counting on her doing the work.

I was hired by someone that went through care.com. CARE charged the credit card of the person who hired me the amount I was to get paid plus CARE'S commission. That's all normal and to be expected. However, CARE won't pay me what I earned on this job. They scammed my employer and they scammed me. They kept it all!

On 6/20/24, I attempted to set up an account on Care.com. I put the quarterly payment on my credit card and proceeded to look for a care giver. I got so upset with the online system that I cancelled the membership no more than 2 hours after signing When I checked, Care had already processed my payment of $74.85. When I cancelled, I thought I would be credited back $74.85. Shut me out of the program, I don’t care! Just refund the payment! Thank you!

I find Care.com's business practices to be very deceptive. Like many on-line services, there is a subscription fee that will renew over time. There is no email or in-app notification that your subscription is about to auto-renew. Funds are just deducted from your account. It is the responsibility of the end-user to REMEMBER when their subscription will renew. Care.com is inflexible with their policy on no refunds on subscription fees. Obviously, this is a highly profitable revenue stream for them. Furthermore, once I cancelled my subscription, I received an email confirming such, and a second email requesting I review my experience. Care.com can't automate an email to remind me that my subscription is going to renew? Shame on Care.com.

Its an absolute nightmare. Last month I have downgraded my membership from premium to basic one ( no charge) as there's no value whatsoever. The posts about the jobs are outdated(!) Often showing the posts from the past months!!. I am an experienced pet sitter so I get lots of attention normally, here nothing! I have sent numerous.merous messages and barly anybody spoke with me. Also when messaged them about my charges although downgraded my memership, they didn't respond for weeks. No point to stay on this site. Its a waste of time. Ps. I did read the answer of care.com and I do not appreciate being presented as a dump person who doesn't know how to do the simple search or don't know how to downgrade my membership. I did downgraded before and I wasn't charged, also searching is nothing new to me, neither to anyone these,days. I am well experienced sitter so I am familiar with lots of platforms and never have any issues. Also similar issues are reported by other members! So please do not try to patronise your members, instead take responsibility for low quality of your platform

Absolutely atrocious! I singed up to premium think whilst my young daughter was keeping me up at night. I believed the premium service was billed annually and not quarterly… are they joking? £45 quarterly to look for “care”. Which I never found… then they DONT inform you of the quarterly renewals only for you to check your account to find they have been taking money from you! Then they won’t refund you for the months you haven’t been using the service and they’re pretty rude about it as well. And I thought I was going mad but I can see from other reviews how they are being underhanded to everyone. What a horrible company. It’s a shame their company ethos doesn’t live up to their name. Don’t bother signing up.

Everything. Unable to cancel my booking. I'm paying people for work they didn't do. I've had bogus charges on my credit cards which is not good at all. I will never use this nightmare company again