Soraya
Help Experience Needs Improvement
Many times I had to email someone for help with my issue and it took one of the representatives to solve my issue. The couple of times I had to explain my issue through the web support page, whenn I received an email and want to explain my issue deeper the email tickets would be resolved and repeatedly have to go back to the site to explain my issue all over again. That's to much to reach out for help! Finally one representatives was efficient enough to really help with my issue. It would be nice as well if people reaching out for help via email at least the representative could call the person for further guidance or wait till the person issue has been truly resolved on their end before the close the ticket The process to get my issue resolved took a couple of days 🙃 but it finally got handled today
Response from Care.comSep 3, 2024
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number REV-023594 when you message.