Care.comReviews of care.com

Found a job through care.com in 2020, seemed to pause my account when that was over, but I've been charged the annual membership ever since without notification at the renewal date (something standard in other subscription services). When I asked to close my account and receive a refund 8 days after my account renewed, they told me they don't offer refunds and that my account would revert to basic in more than a year. I don't trust they'll actually complete this closure in 2025, because the company seems good at trapping people in subscriptions.

My driver wasn't as reliable and dependable via our verbal contract. She was constantly late with daily transporting my Intellectual Disabled High Functioning son to and from work. On time she was 2.5 hours late picking my son up from work. On her final day, she was 0.5 hours late arriving to pick my son up for work. As a result, my son confided to me he was afraid driving in her car because she was speeding. Her Last day was Friday, 7/12/2024.

I signed up for my neighbor who recently became paralyzed and his caregivers are hard to find. (I'm his POA) He tried to change the email to him so he didn't have to sign into me and they closed my acct and took my 159 bucks and won't reopen it! You CANNOT talk to anyone and no one has responded to my emails. It is absolutely unacceptable behavior from a business.

I find the app very confusing. It asks if I hired instead of booked and for two different jobs it took me down two entirely different posting options when I just wanted the same. In 1 I had to message sitters in the other it was just posted. I have to search different ways to see how far away they live.

Sitter did not follow feeding or communication instructions during service. I came home to all food and water bowls empty and hungry pets. However the sitter did take out my trash while I was gone which was an extra request. Left with mixed feelings

First, my father was ill two and a half years ago, and I needed a caregiver, got two caregiver responses, one of the people who responded seemed like a caregiver, but was not entirely honest and was actually a representative of an agency. So I gave up. Then my father passed and I did not realize my account was perpetual and never received any notification of on-going membership, no communication of any kind, not even a regular member email. Seems almost as if they are intentionally trying to milk you into long term payments. I wanted to reach out directly before leaving a bad review, because I believe every business deserves a chance to make thins right. But, their web site offers no meaningful way to communicate with them. Their chat bot is awful and I selected email option, and you can only enter like 20 words. I used the email on TrustPilot web site and both the hello care.com and the careteam care.com are both non-monitored emails. Seems like care.com has become some traded commodity with no real people working there and not much concern over the customer experience. (Update 7/7/2024: I was impressed that a Care.com representative actually read this review and replied and addressed my billing issue very satisfactorily. She acknowledged that is can be difficulty getting in touch with a support representative, ie., this review was what stimulated their reaching out, and also acknowledged that they do not provide any ongoing communication to confirm ongoing membership. I was assured these comments would be taken up with their customer service for further improvements to their service)

I have been a pet caregiver for a few years now and maintain that this site is exasperating. From trying to merely navigate my profile and have the changes I make go unsaved, to the inability to make changes that seem easy but made hard here. And the filtering of jobs I look for does not work. As a result, I get notifications for jobs I do not want or cannot take. And just now I spent 2 hours waiting for chat time; after the first hour, the chat began and before I could type a letter, the agent said "It has been a pleasure helping you. We will send the transcript." I tried once more and again was made to wait an hour. Finally, the agent comes on, greets me, asks how they can help... I say hello. And once again the chat just ends. So in the space of 2 hours, I got one word typed and nothing was solved! I am so frustrated and angry and I am still without an answer to what made me upset to begin with.

Too often the care givers who list their services on Care.com do not check for their messages frequently enough and do not respond in a timely manner to else they are not courteous and just ignore any inquiry they are not interested in pursuing leaving customers hanging in the wind. Very frustrating! These care giver people for the most part are not on top of their business. Care.com needs to have a mandatory 24 hour reply requirement to customer inquiries, or the care giver gets deleted from Care.com for their irresponsible attitudes to inquires they receive. Going to be easier for me to use a local care giver company like Visiting Angels than it is to use Care.com. Your care giver listings are dragging your Care.com business down. Just saying.