Care.comReviews of care.com

2.46,298 reviews
Kids & Family
1501 South Mopac Expy, Suite 340, Austin, Texas

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Care.com

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About Care.com

Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.

Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.

Website: care.com
Category: Kids & Family
Location: Austin, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 76% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Care.com reviews

Showing 3,739 reviews with 1 star · Clear filters

Sophie V.
Jul 21, 2026
Oplichting!
Misbruik!! Zeer onbetrouwbaar! Net als vele anderen zijn mijn visa gegevens gebruikt geweest om onrechtmatig, zonder ons medeweten, geld af te houden voor een of ander abonnement waarvoor ik niet intekende. Ik laat het hier niet bij en schakel per direct een advocaat in.
Response from Care.comJul 28, 2026
Bedankt voor uw bericht. Wij nemen dit soort meldingen zeer serieus. Wij kijken dit meteen voor u na en nemen zo snel mogelijk via e-mail contact met u op om dit samen op te lossen.
Andrew M.
Jul 16, 2026
care.com is a scam
care.com is a scam. They make you pay extra money in order to get a 'pro' level of account. However the website is so glitchy that it always forgets you password. You then try and reset your password which never works and then you try and get in touch with someone but there's no one there.
Response from Care.comJul 21, 2026
Thank you for your feedback! To allow us to review your account details and help resolve this issue, please contact us directly through our Help Center.
Michel H.
Jul 13, 2026
Faux-bond et réponse tout-à-fait inadaptée du service client
Une aide-ménagère me contacte-le lui demande si elle est sûre de venir, elle me répond avec assurance puis elle me prévient la veille à 22H30 qu'elle ne viendra pas. Je contacte le service client qui m'explique en gros que c'est de ma faunesque les clients doivent tout vérifier.
Response from Care.comJul 21, 2026
Bonjour, pour nous permettre de faire le point sur votre dossier et de vous apporter une réponse adaptée, merci de nous contacter directement via notre Centre d'aide.
Mumma
Jul 10, 2026
I was unable to read messages unless I…
I was unable to read messages unless I had a paid subscription. Subscription is out of reach for me. I decided to close my account. I then got an email saying they had removed me because I violated community standards. Very odd. If I am ever in a position to pay a ridiculous amount for a subscription, it certainly won’t be with this site.
Response from Care.comJul 15, 2026
Thanks for reaching out. We have received your message and will be in touch with you via email shortly.
Drew’s M.
Jul 9, 2026
Deceptive company
Deceptive company. AVOID at all cost or it will cost
Response from Care.comAug 6, 2026
We are sorry to hear that you had a bad experience with our service recently, but we appreciate you leaving a review to let us know more about it. You can reach us at [email protected], or you can call us at 888-498-1821 to discuss this at your convenience. Please include Reference Number REV-027183 when you contact us. Thank you!
Hownise
Jul 6, 2026
They say a monthly charge
They say a monthly charge, and then bill the entire amount, non-refundable. They are not clear in their information. Everything is vague. Will not recommend and will not ever use. The website is not user friendly. This is a BUYER BEWARE SITE.
Response from Care.comJul 7, 2026
We are sorry to hear that you had a bad experience with our service recently, but we appreciate you leaving a review to let us know more about it. You can reach us at [email protected], or you can call us at 888-498-1821 to discuss this at your convenience. Please include Reference Number REV-027175 when you contact us. Thank you!
Lauren A.
Jul 6, 2026
Terribly run business
Terribly run business. Individuals offering service can break the law and they don't care. Do not use them.
Response from Care.comJul 7, 2026
We are sorry to hear that you had a bad experience with our service recently, but we appreciate you leaving a review to let us know more about it. You can reach us at [email protected], or you can call us at 888-498-1821 to discuss this at your convenience. Please include Reference Number REV-027169 when you contact us. Thank you!
Nicholas B.
Jul 5, 2026
I am looking for work paid for the…
I am looking for work paid for the background check, paid for the subscription, and two weeks later I still can't apply for any positions because the status of my background status is delayed. Very unsatisfied, and have emailed them and have gotten no help, and they say it takes 1 -3 days. I'm way past that.
Response from Care.comJul 7, 2026
We are sorry to hear that you had a bad experience with our service recently, but we appreciate you leaving a review to let us know more about it. You can reach us at [email protected], or you can call us at 888-498-1821 to discuss this at your convenience. Please include Reference Number REV-027167 when you contact us. Thank you!

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Faux-bond et réponse tout-à-fait inadaptée du service client

I was unable to read messages unless I…

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Terribly run business

I am looking for work paid for the…

About Care.com

About these reviews

More in Kids & Family

Family Tree Support

FamilyTreeDNA

The Travel Nanny

Now Citizens

Care.com reviews

Oplichting!

care.com is a scam

Faux-bond et réponse tout-à-fait inadaptée du service client

I was unable to read messages unless I…

Deceptive company

They say a monthly charge

Terribly run business

I am looking for work paid for the…