Care.comReviews of care.com

Ive used this service once this year, in January. I cancelled my premium membership in February but apparently it didn't register the cancellation and I just noticed I've been getting charged nearly $50 a month for the past few months for a service I was sure was cancelled. I tried to get in contact with a representative but they don't have any contact us phone numbers (it's clear now they are used to having issues like this and want to make it as difficult as possible to reach a human). The chat feature just kept reiterating that there's no refunds, even for a clearly untouched service I'd thought was cancelled. I hope my $250 bucks for one sitter this year was worth losing a customer with two young children for good, as well as my entire friend and family network. What an absolutely horrible business model. Stay far away!!

Access to their support team is non-existent. Have a issue with your sitter? Good luck. Need to cancel a payment? Too bad. They deleted their support email address, have no phone number listed anywhere, and have a non-functioning "Contact Us" button in their Help Center. It's a joke of scam. Avoid giving this company any money.

They say they have 24/7 customer service but then they make you send an email and you never get a response. I have been double/ triple charged the amount for the “monthly subscription”. Also I have contacted them about canceling my account and subscription and hear nothing. I personally think this app used to be good, but now it feels like you can never get a response for anyone. I believe Care.Com is no longer trustworthy, I would not set up an account they will keep charging you, and not allow you to cancel.

I’m so disappointed in care.com. I apparently signed up 3 years ago and used the service once. I never received a member email. I was then charged for another 3 years without being notified via email. I think it’s ridiculous that they don’t email their members before and/or after you are charging their account. It’s so sneaky and such a terrible business practice. I haven’t even ever gotten a member email EVER. They now won’t refund my account.

As a caregiver from the site it’s horrible that the parents get to review us but we can’t review them on their profile says a lot about care.com they are not for the caregivers and that’s upsetting .I’ve had people review me on my profile and I didn’t even work for them because I didn’t answer a message . It goes both ways with how parents do not answer to our messages and we don’t get upset and review them based on that ! I’ve also gotten request to work for them and I messaged them and no response as I need to know if they need me for that day so I can have it free but they don’t respond at all!!! Also there a lot of scammers on the site they need to do something about who gets a profile and have a legit job listing!!!

I apologize Aimee M., I did not see your email untiil the next morning. However, I did see your online message when I checked my computer Sat at 10:35am as the boys and I waited for you to arrive (we went to the pool to get it ready for the day and for your first encounter with them.) Unfortunately, my reply at 10:36am was short of your deadline. It was an unfortunate miscommunication due to my own fault. It was my first time using Care.com and I presumed when I booked you, that you had all the details of the assignment, including the start time and address (I did message my cell # to you.) I now know that you did not have all the details of the job post most importantly the address where the job was to occur. Looking back I do appreciate the security measure Care.com offers to parents and those seeking caregivers. I wouldnʻt want to give just anyone our home address, but I did provide my cell, and a call would have been better suited as the job was less than hours to start. Alas, having raised 4 great kids and now blessed to have time with our 6 grandsons, we have learned to dance in life - itʻs what I would call - side step. Perhaps, we will connect next time. Wishing you well, JFK

after the first group of people you sent pictures of I have received only ONE in 3 days.

I've tried their service 2 times and is just a wasted money. I have 4 years of experience as aupair with references and dbs check. I applied to 21 job offers, no one replied. Just a waste of time and money.