Care.comReviews of care.com

Det fremgår af indbakken, at der er en besked. Der skal så betales 299 kr. for at læse den. Da betalingen er foretaget, viser det sig, at der ikke er tale om en besked, men en opfordring til at skrive til en person. Føler mig dybt bondefanget og kan kun fraråde andre at anvende siden!

I've reached out 5 times this week. I haven't resolved my questions. The agents were a mixture of rude & unhelpful. Except for today's girl, I think it was Karen.

The agents are great the sitters I'm sure are great. But the overall experience with Care.com site has been less than ideal. When trying out care.com for the first time, my first sitter had to cancel - care.com would not let me read the message unless I got a subscription. While in a slight panic (because I don't want to be rude) I was trying to click around it to see if I could read and reply like I was doing before. Next thing I see is an email stating I was charged $155.86 for a years worth subscription. WITHIN MINUTES of getting that email, I reached out to customer support to reverse this as this was a one time thing and I don't need a subscription at all. I don't care about having an account or subscription with care.com. they refused to refund the charge, I even tried to dispute it with my bank and care com denied that!! I tried to delete my information and data per a GDPR form and that was denied because I "have an active subscription" I DON'T WANT A SUBSCRIPTION, I NEVER WANTED A SUBSCRIPTION. There should be at least a refund policy in place that management can approve of a charge was placed on accident and caught within a specific time period. I ASKED TO HAVE IT REVERSED LESS THAN 5 MINUTES OF GETTING AN EMAIL SAYING I WAS CHARGED.

Don't let them scam you out of 1 year of being charged for the membership! I was using this service last year when I booked a babysitter and it automatically canceled her service because they said my card "wasn't authorized." It was annoying at the time because I had to find alternative care quickly. Since I thought my card couldn't be charged, I didn't think I would continue to be billed for the membership. This account was on my husband's card, so I don't see the statements frequently...one year later and still being charged. They only refunded me for 1 month and didn't give me a chance to leave a review. Also, when I was trying to contact them a year ago, I realized they have ZERO customer service unless you call the billing number. A dishonest company who's supposed to be supporting us for childcare. Pay people so we can get the support we need! We are busy moms!

Care.com people seem to be poorly vetted--don't show up, don't call back. The company also gave NO notice of renewal & then refused a refund because of their 'contract'. I really felt scammed by them.

Filed a claim for backup care reimbursement which is a benefit offered in partnership with my employer. Care.com was terrible to communicate with and it has now been 30 days since the claim was approved for payment and I have received nothing. Called and was told I cannot speak to a supervisor and that they have forwarded my question to "finance" and to expect a response in 10-15 business days. Edit - the email response from care.com that they generically reply to all of these reviews is empty and simply told me they are looking into it but are unable to advise when I should expect a real response. As of 7/16 I have still not received a meaningful response from Care.com. They keep telling me to simply wait for another department to reply. It has now been 38 days since they approved the reimbursement but I have not received payment nor a response from them. As of 8/2 I still have not received payment and care.com is unresponsive. The last update provided was vague and just said that “it may take a few weeks but rest assured the check has been mailed on 7/16” …. Absolutely terrible

NO CUSTOMER SUPPORT HUMAN TO REACH OUT TO! I just dumped 40.00 into Care.com for a one month membership. I had hoped to find help with post knee replacement. - NOW they want 20.00 more for a background check BEFORE I can communicate further with caregivers. What a joke and the joke is on me! That should have been included in the money I just laid out.

Your customer service was excellent, Jomar was very knowledgeable and helpful, but having my sitter cancel on me at 10:45pm the night before was horrifying. If I had missed her email tonight I may not have known I didn’t have anyone to care for my animals until after I was on the road tomorrow.