Care.comReviews of care.com

I recently had to wait several days to reset my password on my Care.com account. I had to speak with multiple representatives in order to solve the problem. Currently, my job announcement has been blocked because the wording seems to make me look like I work for an agency. I AM NOT!

Sadly not a Caring experience received My Story… I signed up to a 1-month subscription (£25) to trial out the service. At least I thought I did! A year later, I noticed Care.com was still charging me £25’s every month. So, in total £300’s has gone out of my account to Care.com for a service I used for 1 month instead of the £25’s I thought I was paying. Care.com response to this: CS: Thank you, let me look into your account. CS: I have your account up. I can refund you one month (£25’s) What about the other £275’s? CS: At "Care.com, we know the process of finding, hiring and onboarding a caregiver can take some time, and we offer an automatically renewing subscription for the convenience of our members.!!!...." This was not for my convenience though - I just paid £300’s for a service I used for 1 month instead of £25 – how can this be for my convenience? CS: We’re always working to improve our refund policy to find the best balance, and we’re taking your experience into account for future refund decisions. So, I am the first person this has happened to? – CS: No What lessons have been learnt if I am not the first… CS: "We rely on the Family to determine when is the most appropriate time to cancel their subscription" So, no lessons learnt, I guess! What’s next - I am waiting for the Supervisor to respond to this request, and I am really hoping they are going to respond honourably and live up to the care they say they have for their customers. They can look and see that this account has not been used by just looking at my account. I would like the £275’s, I did not know I was paying refunded. If this company responds honourably, I will change my rating and update my review.

It's a good looking platform but having paid for a month there is no one on it that could meet our need, which is for a part time nanny. Also, they have an auto renew option and despite not logging in for weeks, they refused to process a refund.

Every caregiver I contacted lied about their range of rates, which made the initial "matches" incompatible. Then I had 6 caregivers string me along -- two changed their prices at the last minute, three claimed they had family or medical reasons for bailing out after weeks of telling me they could start "soon" and one simply didn't respond. Wasting my money was one thing. But wasting my time was beyond stressful. Those of us who need caregivers have little free time to begin with. And then to meet my husband who has Alzheimer's and confuse him further by not following through is unforgivable. And Care.com is quick to say they aren't responsible for the caregivers. Not worth even one penny.

I like the look of the site, but I don't like that there's no opportunity to meet a potential babysitter before trusting them with your child. On top of this, we've already had two no shows, and neither of them communicated with us.

I tried to reach a specific facility. The online chat gave me a number to call to reach someone. It was my own number. They called me but nobody was there when I answered. They sent me an email saying they called but I didn't answer. A lie. They called back and tried to set me up with a facility. Finally after a few minutes the incompetent representative said they are no longer associated with the facility. But they also can't get ahold of the facility to be removed as a contact. Even though I told them I'm not interested they continue to call and email. They told me they are a free service and they are paid by the facilities. But they actually charge both parties. I signed up with a connected site housekeepers.com. After I paid for a month all of the job contacts were no longer active. Even though I canceled they still billed me for another month.

Stole money from my account, they saved my card details on their site for future payments when I did not sign up for more than 30 days. They won’t let you cancel ur card details

Care.com has very unfriendly policies in terms of billing and renewal. They would like to have you pay for services that you do not use.