Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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dsimmering
did not connect. I only need an hour two a week and a driver to appointments. I think I don't need your service, please cancel
Response from Care.comJul 24, 2024
Thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus
Ugh
Never booked and still got charged after cancellation.
Response from Care.comJul 24, 2024
Thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus
David I.
They keep charging the monthly fee even without authorisation. Total scam.
Response from Care.comJul 24, 2024
Thank you for your feedback, David. We're very sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. If you'd like to discuss further, please reach out to us through the contact us link at https://help.care.com/s/contactus?language=en_GB. Please include Reference Number REV-023041 when you message. Thank you.
Enrico
I made a payment by mistake and contacted the company promptly but they couldn't refund me. Also the FEW people who use this website never actually answer.
Response from Care.comJul 24, 2024
Thank you for your feedback, Enrico. We're very sorry to hear that your experience with our platform hasn't been positive.If you'd like to discuss further, please reach out to us through the contact us link at https://help.care.com/s/contactus?language=en_GB or through Facebook Messenger. Please include Reference Number REV-023028 when you message. We would be happy to help. We can assure you that we've had many happy members make great connections using our service. Thank you.
Nicole Rodriguez V.
I first met with someone named Joel. They did not help me in the slightest. I told them that my care summary was not popping up in my app, and they told me I had to wait six hours until I could have it show up. My job ended at 4:00 p.m. and Joel explicitly told me to wait until 10:00 p.m. and the care summary would show up. Surprise! It did not show up. I was confused as to why it didn’t show up at 10:00 p.m., so I decided to seek help from your support team again, and they told me I was supposed to fill it out within six hours after my care had been completed. I am extremely frustrated and do not understand how someone on a support team could not know that I was supposed to fill it out within six hours. This was my first job through care.com, so I really wanted everything to go perfectly. I wanted to request a review from the family, now I am afraid that not filling out the summary will make me appear as if I am not punctual. I have already drafted a summary message to send the family, but I just needed to express how unsatisfied I am with care.com’s support.
Response from Care.comJul 23, 2024
Hi Nicole, we appreciate your review. We'll be sure to share your feedback with our management team. If you need any further assistance, please reach out via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-023016 when you message.
bilgen
Hello, it seems that this company has extremly high hidden charges whithout any invoice notification and agreement by users. Two years ago i tried it once for a month short time plan and did not work for me so i did not use it later. I thought i paid one month used and thats it. I Never been communicatet i will be charged later and it would know already how high their cost i would never try this website. However i realized i am charged 1200 usd for two years what a cost!!!!! There was no any information shared what and how you will charged. No emails, no notifications no any payment history no invoice for the service anything... Looks like this company develop a strategy how to secretly and hiddenly charge money to people whithout make them aware. I beleive they spend good amount time on this as they communicated they can not refund peoples money but how you can charge people very high cost without making them aware . They can charge people without letting them know but people has no right to ask their money back. I emailed them lets see if i can get my refund back.
Response from Care.comJul 30, 2024
I'm so sorry you were not aware that our memberships auto renewed until cancelled. This is included in the upgrade page, billing confirmation, and Terms of Use. If you'd like to discuss further, please reach out to us through the Help Center Contact Us or on Facebook messenger. Please include Reference number REV-023013 when you message.
MT
Babysitter missing I booked a babysitter and confirmed her at 7am in the morning for a session from 9-11am. At 8:59, she messaged me that she’s not available, very disappointed.
Response from Care.comJul 22, 2024
Thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus
Doug O.
Kailee was a no show & I was unable to get a hold of someone to tell them.
Response from Care.comJul 22, 2024
Thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus
