Care.comReviews of care.com

Very poor experience with care.com. Do not recommend.

Schwierig das Abo zu künden. uns wird ständig das Abo von cHF 89.-- in Rechnung gestellt obwohl wir es gekündigt haben. ACHTUNG! ABO-FALLE!!

Very disappointed – she excepted a job and I booked it. She never showed.

I worked as a provider/cleaner for this company for about 5 years, and I now have moved on to hiring help for childcare. I always had issues with glitches on their mobile app since being a provider myself. I started looking for a sitter and it has since been a nightmare using the mobile app. I will lay out all of my issues here, since my google review from 2 years ago got no response. They have seemingly done nothing to help with these issues, and I'm only leaving it 2 stars because I have gotten work here in the past. 1) When I signed up for premium, I paid additional to have unlimited background checks and MVR checks for the providers. For 2 months, I have had nothing but issues. When going through the process of submitting the request, the screen goes blank. I can never tell if the action was completed or not. The app is buggy, glitchy, and in general has not worked for many years 2) When I do actually go into my dashboard for background checks, it now says some are pending. Upon calling Sterling (the background check provider) they said that my information on ID.ME still has my maiden name, not my married name, and that is most likely why there is a hold up on care.com end. I had to call Sterling to get this information, as care.com will let you experience 101 problems and continue to take your money before they ever attempt to communicate with you why something is not working. I tried background checking several providers for 2 months, with things just saying pending, with absolutely no information from Care telling me why this MIGHT be happening. They simply do not care like their brand name suggests... 3) When I spoke to customer service via chat on the mobile app, I was told by a Care representative to screenshot the error I was having. Upon following their instruction, the app again glitched, closed the chat, and I had to start the process all the way over. Don't both putting information in the little box that pops up prompting you to provide more details, because the chat agent told me she cannot see that info. A complete waste of your customer's time to ask them to describe their problem in detail, only for the chat agent to have no access to it...and you must re-type it all again...pointless 4) I dropped my review to 1 star in the middle of talking to a chat agent because she sent me a link for a survey of our interaction that is broken...so I can't even review my experience as they are prompting me to. The more broken links and website errors they continue to have, the more frustrating working with this company is becoming. Overall I will be hiring my sitters and immediately getting off this platform. 5) Oh and trying to pay a sitter through the app because i have $10 sitting there as a premium member....glitches to a black screen and I cannot use my credit. Complete waste of my time that they keep enticing me to use services their own website is messing up on. Overall, the mobile application has needed a serious upgrade for several years.

My name is sarah O’Brien. I have been a member of Care.com for over 10 years. I will be completely honest with you in my review…. don’t wast your time! Care.com is very SLOW to post anything on your profile… I am talking about it taking weeks for a simple profile or a review to be posted. You will eventually have to contact them (AI only, no human ever ) over and over to try to get them to post your profile or reviews. You will waste your time texting AI back and forth only to have AI say they will send your issue to another team. No solution provided! In my overall personal opinion, this company actually gets in your way of obtaining employment. I want you to know this information/truth so you won’t waste your time with them. They are incredibly slow at their job, and at the end of the day you will lose employment opportunities. Sorry to put out this negative review, but Care.com is not a good option if you are actively looking for employment.

I am a Nanny looking a job. I had a lot of issues to update my profile. I tried several times and it would not save anything. Costumer service could not help. I also had review from parents that is not showing on my profile. Nothing was fixed and i pay a monthly fee for the service. This affect directly how families sees me. Im very frustrated.

I was in search for a caregiver. I emailed several applicants and only had 1 response - the response was she was leaving town and not available ever. Then I started receiving applicants that i did not search out. They were people I never even saw on the sight. The care.com is not what is cracked up to be. I would not recommend it to anyone. Wasted my money.

WAIT BEFORE BUYING PREMIUM They do not refund you even if there is a lack of caretakers on their end. I wasn't able to find any caretakers that would work on the weekends nor for a price less than an agency (which agencies have people who actually work on the weekends) I would suggest looking elsewhere for care giver as from my experience you will waste $40 on a montly fee to get no help!