Care.comReviews of care.com

As a follow up to the response from Care.com They did nothing! No refund no attempt to make things right. Oh they reinstated my "free," account. No thank you. I want no part of this organization. I had an absolute terrible experience with this company. I signed up for a 30 days, used it a couple of weeks looking for help for my ailing Father. Cancelled about 2 weeks in and never used the site again. Embarrassing as it is, they got me for another 5 months with a reoccurring credit card charge. I called and they said I needed to send them a copy of my email cancellation confirmation. I explained I did that months ago and didn't retain them. Gal said she would escalate my complaint with a supervisor. Got a generic "we can't help you" email. no refund, no offer. Tried to respond and I was told my account was closed. Would not answer my email or call. Very sad, I feel like I was preyed on while dealing with my parents illness. Ugh

Not one of the five people that had an ad as a housekeeper responded to my message about a job. This was a complete waste of money.

BEWARE BEFORE USING THIS COMPANY!!!! The candidates that are for hire put false advertising on their account or they use Care.com to solicit people they have working for them. Their price and profiles never are the same offer once you connect with the caregiver, they are looking for live-in, not the Mon-Friday they advertise and the price is significantly different as well. One person I spoke with was living out of her car and was looking for live in arrangements with a fee of $2,000 weekly. When I saw that there were more people running a scam on here, I decided to cancel the service and closed my posting. I kept the service for a month and canceled online. Care.com continued charging my credit card for an additional 4 months claiming I never cancelled. When I called customer service, I spoke to Eric #528461, who basically said “sorry, there is nothing he can do, and I will not be refunded “. I am now in the process of having my credit card company dispute the charges and hopefully will be able to address the unauthorized charges posted. They state that some of the caregivers have been verified. I don’t know how they verify but I called and spoke to a total of 32 potential caregivers. Only 5 were who they said they were, the rest all had a game behind it. This company is terrible and I would not allow your loved one or precious child to be left with anyone you get from this company.

If I could give less than one star I would. Care.com is misleading with its billing policy. When you sign up, it autorenews payment even though you are given the option to select a one month or three month subscription. We were charged $150 and weren't sent any invoice revealing the charges. DO NOT USE THIS SERVICE. Also, we didn't find it helpful in finding the support we needed.

This is a scam there are no leads I signed up the same day there were no unlimited leads from Aurora Home Care they refuse to cancel on the same day, and they won't refund because that's how they make money false advertisement, no phone number only chat

Care.com is a scam. First, they have a bunch of fake sitter profiles before sign in. Then on the payment page for premium, they say a monthly subscription is a certain price. However what they don’t tell you is that you get billed for 12 months at that price. Monthly means one month, not twelve months. Utter and complete scam

This company took my money and won’t let me book the service I paid for. Their customer service is a complete joke. They run you in. Circles and never respond. They basically stole my money. Which is why they have a 2.3 review average. Terrible company with terrible service.

people i did not choose kept messaging me, while the ones i wanted did not follow up