Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Hakam A.
I PAID FOR UPGRADE, BUT NOT USED AT ALL AS I AM STILL BASIC MEMBERSHIP . EVEN AFTER 3 DAYS PROBLEM NOT SOLVED ?????
Response from Care.comAug 20, 2024
Hi Hakam, thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus or via Facebook messenger. Please include Reference Number REV-023556 in your response.
Jessica S.
I cannot log in. Chatting has been useless. I paid for an annual subscription and I can't even use it. Very angry.
Response from Care.comAug 19, 2024
Hi Jessica, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-023543 when you message.
Jourdan C.
If I could give 0 stars, I would. Care.com is a SCAM that preys on families in desperate times trying to care for their elders. Their services yield few viable results and the whole process is sketchy. I did not find a caregiver through the service. I attempted to cancel my recurring subscription but they continued to charge me for two whole quarters. When I noticed the charge a few day ago, I emailed them to cancel the subscription and refund me just for the upcoming quarter that was just billed. They REFUSED…even after escalation to a supervisor. They now have over $400 of my money for a service that yielded no results and that I used actively for 2 weeks back in January. Talk about greedy opportunists.
Response from Care.comAug 16, 2024
Hi Jourdan, I'm sorry to hear you have been getting charged after you feel you cancelled your account. Please reach out to us through our contact us link at our Care Help Center, at the phone number listed on your statement, or FB Messenger so we can make sure your subscription is canceled. Please include Ref# REV-023516 in your response.
Deb C.
Texts with “chat” three days in a row issue has still not been resolved. I have clients who sent in reviews that do not show up on my profile. When I spoke with the chat, they told me they could see it and then I was disconnected. I called three days in a row each day. Someone told me that they would get back to me within 48 hours. I still have not heard anything, and I still cannot see my reviews. Unable to speak with a real person!!!!
Response from Care.comAug 19, 2024
Hi Deb, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-023507 when you message.
Dani A.
Complete scam of your money
Response from Care.comAug 20, 2024
I'm so sorry that your experience made you think our site is not legitimate. I can assure you we've had many happy members make great connections using our service. For assistance, please reach out to us through the contact us link at our Care Help Center or on Facebook messenger. Please include Reference number REV-023506 when you message.
Courtney
The people that applied were not available for the times/dates that I needed. So I wasted $40 for nothing
Response from Care.comAug 20, 2024
We are so sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at https://help.care.com/s/contactus or via Facebook messenger. Please include Reference Number REV-023503 in your response.
Lindsey
Absolute trash. I have to travel to Scotland to visit a relative in hospital. I needed a sitter in a Scottish town so I signed up to the app. It was £25 to join. They didn't have any available sitters in the town I will be staying in. I suspect that lots of the profiles are fake as I messaged about 50 sitters and no one responded. I contacted chat. It took ages to chat with a person. They refused to refund me. What a rip off.
Response from Care.comAug 20, 2024
Thank you for your feedback, Lindsey. We're very sorry to hear that your search hasn’t gone as well as you’d hoped and that your experience made you think our site is not legitimate. We can assure you that the profiles on our site are real and we've had many happy members make great connections using our service. If you have any questions or concerns or if you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at https://help.care.com/s/contactus?language=en_GB or via Facebook Messenger. Please include Reference Number REV-023492 when you message. We would be happy to help. Thank you.
kirby H.
For reasons they would not explain an account I had opened in the morning was closed without a reason given by the afternoon. The web-site itself is very glitchy but the response from the inquiry was absolutely tone deaf. I was told that I couldn't be told by the responding department the reason for the closure but that I could appeal. Appeal what? Afterward I ran a reviews search and found this page was badly surprised to see so many bad reviews and similar experiences.
Response from Care.comAug 15, 2024
Hi Kirby, if your account was closed, it most likely means you do not meet our eligibility guidelines. If you have questions, please reach out to us through the contact us link at https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number REV-023481 in your response.
