Care.comReviews of care.com

I use to use them to find nannies to my daughters while traveling in the USA. It was very good two years ago when I use it for the first time. Now it has become very bad, no controls on the caregivers in the platform and no guarantees on the appointments or commitments.

I am very worried I am being harassed by a Childcarer on the site. After I told her we had now found someone she turned very nasty.. I think she has mental issues, have tried emailing car,com and they put up I’m not a robot crap and I can’t get messages sent across. This carer has been sending nasty messages for days now, unacceptable not even a phone number for customer service

The idea of someone who needs care having to pay a monthly subscription just to even TALK to providers is absolutely ridiculous. The people using this service most likely have a limited income if any income at all. Honestly super disappointed. Edit to add. Trust Pilot has prompted me to share my personal information with this brand so that my review is considered “genuine” and I just need someone to understand that that is not a good business model. Why would I want to share my personal information with a company I don’t like and feel is predatory, for my review to be considered real?

I would give this company 0 stars if I could. Ive worked as a full time nanny for a decade now, and I have a strong account with many 5 star ratings. I have no problem with the families on care.com, I love them, however the app itself is a frustrating, near useless money grab with no sort of customer support. Ive been fighting with them over a slurry of app issues including but not limited to billing issues, inability to access active chats (through glitches), inability to update personal information for background checks, and others. Every time Ive been met with a wall. I was told that my chats were working fine, and that it was a saftey issue to have the ability to update my licence for backround checks (I moved states). They ran the background check on a licence that is no longer active and didnt even mark that down in the file the family purchased. They have an unfortunate monopoly on the market for families in my price range. The worst part of my day is attempting to use their atrocious app or communicate with their underpaid and undertrained customer service staff, some of whom are trying their best but all of whom are set up for failure and unable to assist with the most basic of issues as part of a systematic merry go round. I have never in my life had as much fustration with a company as I do this one, and months later absolutely nothing of value has been resolved.

If I could I would give 0 stars. Non-service and non-refundable. This is how they make their money. TOTAL SCAM! BUYER BEWARE!

Care.com charged my Visa for an annual renewal before reminding me that they were going to. Beware if you're thinking about working with them.

They have apparently been charging my sister $47.40 / month for TEN years for an account she NEVER USED! SO again, charging for services NEVER RECEIVED. She had her won business and worked 100+ hour weeks, so she missed this. They are of course, refusing to refund charges for NO SERVICES AT ALL. A total SCAM. UPDATE: Care.com wrote the response below to apparently just look like they would help, but we followed their directions and get no responses at all. They are apparently locked down and refusing to refund a penny.

I spent all this time setting up an account, putting all my information and all these people keep trying to contact me but I can't get a hold of the customer support through care.com. they send you an email saying they will get back to you in a few hours. I've sent one email everyday for a week and haven't heard anything back. There is no phone number or support available that I can find. I would never do business with a company like this. Seems like a big scam.