Care.comReviews of care.com

Their refund policy is not good. My account autorenewed (after a year on inactivity!) with no notice. I connected for a refund within 5 days of posting on my account and they wouldn’t reverse the charge. Customer service chat agents were slow and disconnected with no chance for a response. I’ll never use again.

While this website has lots of potential parents and careers it’s laid out wrong. Unable to toggle the fees and having to put £10 an hour for every service isn’t great. Your profile is sent to people automatically that are not in your area. The whole website looks a bit busy and confusing and you can’t tell which profiles / adverts you’ve clicked on already so end up reading the same ones over and over again. Definitely will stick to other childcare websites to look for work.

I was going to use this service, and opted for a certain payment; entered my information and was charged an astronomical price. It did not show the total before I submitted my payment, it was not until the charge already went through that I saw. And then, when I called to ask for a refund within hours - didnt even use the service, they said it is nonrefundable. This is disgusting and criminal - just wrong and terrible customer service. I am livid with this company and felt the need to let others know, as I am sure this has happened and they should not be allowed to behave this way.

For the first time hiring Care, Inc for house cleaning service and being aware of proper deep cleaning, 2 hours of cleaning with a helper, things were not completely dusted and a soap dispenser disappeared upon their departure. Not worth $250 charged and not welcome back. Insist on verbal conversations to avoid accountability for following written request that when it’s time to carry out the tasks requested she says she forgot and no one is perfect when doing a first time deep clean. I figure if this is all you do for a living, with help, how could this happen. Me: I noticed a few things after I had a chance to really observe. The legs of furniture, the microwave smells like a dirty dish towel. The towel with Christmas colors was her dish towel she wipes her hands on. The upholstery on the sofa and her chair was not addressed as discussed. How would you like to proceed? Her text response: Well we can talk about it when you are able because I’m not texting a book🤦🏽‍♀️🤷🏽‍♀️. Most of the time whenever you clean for the first time it’s easy to overlook a couple of things. Nobody is perfect. “However, moving forward I thought that you mentioned that you would probably need either biweekly cleaning or possibly monthly. If so, I can easily work that out and I do apologize because it certainly wasn’t purposely done but it was a bit overwhelming (deep cleaning) the first time usually is.“

Care.com has gone down over the years since I signed up in the early 2000's. You name it, and I've experienced it with this company. There's also been a lot of Care.com dissatisfaction expressed from families too. Not worth the time or energy to use this app. Save your money.

Predatory subscription practices. I will be contacting the BBB. Don't do business with this firm. Find an alternative or do your own advertising with trusted neighbor referrals backed by a background check. Cute reply. Yes even if you cancel 23 hours after they charge your card on a weekend for 90 days of service, a service which you have never used, they will insist that the 90 days are no refundable. Predatory. Subscription. Practices. Run hard, run fast and do not give them your credit card number, Ever.

I put in a ticket to help change and update my own listing. I was contacted and what was said made no sense to me, then I respond with a more clearer response, then I received and email saying it was rectified. It was never handled. So because of that I’m extremely upset with care.com. I should be able to update my listing. I uploaded actual pictures of my childcare/ toys no children were in the pictures and it said it was against policy. Not happy

Not a good service, rely on you forgetting to cancel your subscription, won't refund you otherwise,