Care.comReviews of care.com

Somehow a subscription for a year was put on my account. I contacted their Help line as soon as I saw the large amount on my credit card. Exactly 5 days after it was posted. I requested it be canceled.I was sure they would understand that this was an error because I had used their site previously. No, they said no refund…they could have at least charged for only a month. This is terrible customer service. The no refund policy is not clear. I don’t have any idea how they charged me for a year. Because they had my credit card number, which I had not agreed for them to save!

I didn’t find anyone to stay over night with my dogs.

You cannot cancel, they will charge you for 12 months every month. They say you can cancel your subscription which ends in 12 months. NOT WORTH THE MONEY AT ALL!!! Their platform sucks, cant see who responded to what job in messages, cant sort my unread, they flood your account with prospective caregivers with about 10-20 a day, but only maybe 1-2 are real caregivers. PLATFORM IS A TERRIBLE MESS. NOT WORTH THE MONEY AT ALL!!!

Trying to book a pet sitter for drop in service. When I go to contact any sitter, it automatically goes to overnight fees with no way to change it. If the site offers drop in service and overnight service, it should allow the customer to choose which they want instead of selecting the most expensive for them with no way to change it.

I logged in to find care for a friend of mine, paid all the additional fees to have all the additional services and then I go to find a caregiver and it locks me out due to community guidelines, but I could not have broken any guidelines because I hadn’t even used the site yet and when I go to email them, it says oops we’re having issues try again later and this is been going on for 24 hoursand there is no customer service help all you can do is email them and I think that’s really poor customer service

Most corrupt company I've interacted with since Century link 12 years ago. Not Angry. Just sad

No Christel she never come Very sad and bad service

I would give less stars if I could. I was browsing their site and never clicked to subscribe. The next thing I know, my credit card (which was listed from a prior time I created the account) was charged a monthly fee plus an extra "combined check plan" that I never signed up for. When I got on the help chat, the representative told me she could not refund the money they charged. When I persisted to have these erroneous charges reversed, she end the chat abruptly. No reputable business would do this. In addition, when I did search for a caregiver, the listings were out of date. The people I contacted were either not available or not interested. Save your money and do not deal with this useless service.