Care.comReviews of care.com

Response from Care.comSep 17, 2024

Thank you for your feedback, Dr Saeed Sadighi. We're very sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at https://help.care.com/s/contactus?language=en_GB or via Facebook Messenger. Please include Reference Number REV-024112 when you message. We have a very experienced Customer Service department that is more than happy to assist with any questions or concerns you may have. Thank you.

Response from Care.comSep 16, 2024

Thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus

Response from Care.comSep 19, 2024

I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-024100 when you message.

Response from Care.comSep 19, 2024

Thank you for your feedback, Phil. We're so sorry to hear that your search hasn’t gone as well as you’d hoped and that you were having difficulties canceling your subscription. Our service is by subscription so members have the convenience of using their Premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Customer Care team at any time. Premium members, in addition to contacting us via our Help Center https://help.care.com/s/contactus?language=en_GB and Facebook Messenger like all other members, also have the option to live chat with us at any time. If you'd like to discuss your account or billing history further, or need assistance with your search, please don't hesitate to reach out to us and include Reference Number REV-024068. We would be more than happy to help.

Response from Care.comSep 17, 2024

Thank you for your feedback, Miss Bagrova. We are very sorry to hear about your experience with our platform, and we sincerely appreciate you sharing your concerns with us. Your feedback is invaluable as we continue to grow and improve. We’ve already sent you an email and we hope the information provided will be helpful. If you have any further questions or concerns, please reach out to us through our Help Center https://help.care.com/s/contactus?language=en_GB or via Facebook Messenger. Please include Reference Number REV-024067. We would be happy to help. Thank you.

Response from Care.comSep 17, 2024

Thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus

Response from Care.comSep 13, 2024

Thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus

Response from Care.comSep 17, 2024

I’m sorry you are having trouble reaching us. Premium members can chat live with us through the Contact Us button found at Care Help Center for Families, Caregivers & Partners as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-024062 in your response.