Care.comReviews of care.com

A better question would be what went right! This company is a total scam! They don't respond immediately and they constantly charge fees for basically nothing,you hardly ever find a job on there and they will make it look as you don't respond to jobs when they never even send you the messages in the first place!Waste of money and time!!

What went wrong? 2.4 in review points says it all. My only regret is I didn't look up the reviews before subscribing to this company. £25 the cheapest subscription and all you get is NOTHING. Complaint process difficult. They don't reply to your emails. Although I'm sure they will reply here to look good. Went through 3 people, got scammed by 1 person and the others didn't turn up, even though they put my area down. Wouldn't waste my money on this company again. Waste of time! If you need a cleaner, just put your own advert out, and interview them. Don't bother with these apps. They are just money making without substance. Company comment on ethos: "we've had many happy members make great connections using our service" . Erm, 74% dislike your service. Delusional at best! "We’re obsessively attuned to our customers’ needs because we ARE our customer." Not obsessive enough, it will seem! 74% of your reviews will say otherwise. 2.4 in reviews, which is highlighted POOR, means you have failed on all of your ethos. Perhaps, it's time to reduce how much you are asking people to subscribe to, get your ratings up, by being pro-active in only accepting qualified cleaners with a good track record, when your image is bright and shiny rating at 4.9, then whop up the costs, it would have been worth it at that point. For 2.4 reviews, people do better!

Total scam. Charged my account $330. Said I signed up for a premium account after I inquired about finding a caretaker to take my mom to a doctors appointment. They were unable to provide someone at the time I needed, so I made other arrangements. Was charged $330. I never subscribed to anything, and when I tried to get my money back, they refused. Also, you can only chat with a useless customer service rep. No 800#. BEWARE...CARE.COM IS AN UNETHICAL COMPANY!!

You really don’t want my feedback. I have never encountered an app like yours so hard to deal with.

I desperately needed a reliable sitter for a one time job. I am a grandmother so definitely do not need this service. I thought I was signing up for a one month subscription only to realize I had a $335.40 charge on my credit card. I immediately went on the site to cancel whatever it was I had unknowingly signed up for only to be told there are no refunds, this was within 24 hours. I agreed to pay the one month fee of $38 with the commitment of a refund in 10-14 days. After waiting two weeks with no refund I contacted them again only to be told there are no refunds on subscriptions. The site is very misleading with its'cancel at any time' promise, when actually yes you can cancel but you won't get your money back. I now have to get my credit card company involved. I will never use or promote this site.

I have not hired a pet sitter yet! Why am I getting an email about who I’ve hired?

Abzocke unfähige Menschen suchen Einnahmequellen! Achtung: in der Schweiz unzulässige Abonnements Verlängerung.

If I could give 0 stars I would. I signed up for premium and used the service for less than a month. I intentionally canceled before the end of a month so as not to be charged for subsequent months. It said to complete steps 2/2 and I did. When I looked at my bank statements, I was still being charged. It took canceling through a chat agent to cancel. Once canceled, I requested a refund as I did everything I was supposed to on the initial cancellation. I am still waiting to hear back from a manager and it's been months! I feel bad about the potential loss of business for the caregivers, but the platform operation is inexcusable. .... I was asked to provide more details or my review might be deleted. This is crazy. There is not anything else to say. The reply below is also unacceptable because I have already reached out several times. I told the story I posted here several times. They say that a manager would email me. I kept reaching back out after not hearing from the manager, and they said I was in the cue. I have been in the cure for 5 months!!!! I don't think they intend to reach out or refund me when I canceled and still got charged 2 extra months. Save your money and time and don't sign up with these folks. ... I'll save everything I have written. If they delete this post, it is because they are trying to deceive ya'll and save face. Don't say I did not tell ya!