Care.comReviews of care.com

I did not receive the first walk through

I am writing to express my frustration with the automatic closure of my inquiry. My specific issues regarding profile visibility, transportation status, and availability display remain unresolved, and the automatic reply I received stating that my inquiry was “resolved” is both inaccurate and dismissive. As I explained in my previous emails, these are not general questions but recurring, technical issues that are directly impacting my ability to receive and respond to job requests. I have been hired by 75 families through Care.com, and I know how to manage my profile. The problems I am experiencing require targeted technical support, not generic guidance or auto-responses. To reiterate: 1. Families Unable to Locate Profile: Families who have previously hired me cannot locate my profile to send new job requests, and this has not been investigated or resolved. 2. Transportation Status Error: My profile inaccurately shows that I do not have transportation, a problem I have reported multiple times, with no resolution. 3. Availability Splitting Error: My availability displays as multiple separate time blocks, which requires daily corrections. This issue has also not been addressed. Please escalate this matter to a representative who can review my account specifically, investigate these technical issues, and follow up with me directly. If Care.com truly values long-standing, paying members, I expect responsive and competent support that addresses my individual account needs. Thank you for understanding the urgency of these matters. I look forward to a direct response from someone who can provide effective solutions.

Every thing

I signed up for a year plan for my Mother who is currently in ICU and I was giving a discount price of $150.00 and I declined all the extra add ons at this time and immediately upon processing my order the cost jumped to $350.00 and can not figure out what caused the jump in price and the only thing it could be was a $79.00 charge for backgrounds that wasn’t declinable at the purchasing time and even still that wouldn’t cause a $350 bill … I immediately cancelled my subscription because of the huge jump in price and I did received an email stating my subscription was cancelled and then 10 minutes later I got another email telling me “You’ve unlocked your premium … So Im hoping that the cancellation email is correct… It better be!

Among all people that I tried to contact/ meet, only 2 persons showed up. Majority of the applicants have made me wait for their replies which never arrived. Some of them scheduled a meeting in my house and they didn't show up. I had an assumption that people listed on the website are seriously looking for a cleaning job. I got only one person that may be the right one for me. She'll start soon and I hope it goes well. Not sure what's going on.

False advertising. I chose a housekeeper at $20 an hour. After we had decided the number of cleanings I required, she increased her price to $35. Thanks, but I'll stick with Molly Maid.

Site forces you to find caregivers in non-natural ways, and hit me with even more fees when I went to finally book, which I was not expecting since I already am paying a monthly fee just to look for caregivers. For example, a phone number was sent to me to arrange final care details and while I never ended up booking that date night, I went back to book her for a second attempt and the phone number was redacted. And the chat thread between us was "closed down" - I could not even pick up the conversation with her to arrange a different date. It's all very date-specific. You have to pick A DATE, you can't look around for a sitter in general or find one you like and THEN work out a time between you to go out on a date.

No one responded to my initial request. I tried to book someone myself, but she could not see the booking. Therefore I just canceled the entire thing and decided to book her personally via text. She changed her price after she told me the fee. And she decided to tack on a $30 gas fee despite the fact that she should be in my area according to her profile. I’ve never heard of such a thing, so I cancelled that too and we decided to stay put for the evening.