Care.comReviews of care.com

I broke both ankles, needed surgery, and went to care.com for potential support. I thought I had signed up for one month, which was all I needed. I reviewed caregivers for a few days before learning my insurance covered in-home care services and forgot about it. When I saw the auto renew charge, I reached out immediately. It’s always the low integrity companies that don’t send reminders and the same that offer no grace period for refunds. How does a company call themselves care.com when they are taking money from people at their most vulnerable (and unemployed) and then auto renewing without warning. They know exactly what they are doing as so many other reviewers have noted. I would never recommend this company and its unethical business practices.

I signed up for one month and it's auto subscribed me without my permission and it's impossible to cancel as I can't login or get hold of anyone on the customer help area. The website doesn't function - if you try and reset your password nothing comes through, if you try and submit a support claim it continually loads but doesn't go through!

Care.com has become a total scam. I’ve had an account with them for years and all of a sudden they cut off access to my account and messages. I can see I received a msg from a family but the site won’t let me read it, which has cost me potential jobs. Out of nowhere, they are saying my birthday and name don’t match my license so they won’t verify my identity. I haven’t done anything to change that info on my account. The only discrepancy is that my license includes my middle name. When I’ve reached out to customer support, it’s taken at least a wk to get a response each time, so this has now been going on for over 2.5 wks during a critical time of needing to find work. The only option they gave me was to close my account and create a new one, which would erase my reviews from families and make care.com charge me again. The company has gone down hill in the last several years and had multiple lawsuits against them (which I can see why). I’ll now use another platform to find families to work with in the future.

Very misleading advertisement!! It can get confusing between their two apps and I believe they intend it to be this way!!I signed up several days ago and paid a fee and every time I try and look for a caregiver it lets me look and when I try and contact them it goes to choose a plan when I have already paid!! And don't think you will get a live person to help you it is all automated! The phone number they give for customer service when you try and call it, it says this phone number is not monitored!!! This company in my opinion is very misleading and not trust worthy!! If I can't get it resolved by the end of the week I am calling the FTC Federal Trade Commission!! You would think with the law suits they have had and the money they had to pay back to consumers they would have learned their lesson!!!

Terrible business practices. False advertising. Easy to accidentally sign up for a year with the cost hidden. "Cancel Anytime" statement is false. Dispute is impossible. Canceled within minutes of signup due to their misleading advertisement, got stuck with $155 bill for ZERO services rendered. Check out all the lawsuits related to their poor business practices. Just a low integrity company.

Absolutely horrible. The “professionals” listed hourly rates are never what they have listed on the site. They will speak to you and push for as high of a rate as possible when they see you’re a mom desperate for help. Truly disgraceful. I haven’t found anyone through them. Also the hours they list don’t reflect reality. Actually I ended up finding someone through a local Facebook group.

Very disappointed and feel if not intentionally misled, perhaps out right lied to. I have received a few "leads" that are obviously "ghost" leads and nothing tangible. Phone numbers left are not real. Do not use this service. It is not really what they say it is, and now I am locked in to paying subscription for a year.

I dont know how anyone could rate this business above obe star when they require you to provide your home address AND submit a detailed "job description" BEFORE disclosing that a paid membership is required to even engage with a Pet Boarder who "applies" to your job description. Very deceptive practice. I do not recommend this business.