R. G.
Car Door Sills are Thieves - Stay Far Away from Them!
I purchased front and back door car door sill vehicle brand name lit plates for Christmas gifts. The Car Door Sill website makes you identify the vehicle year, Make, and Model to match the car with their products. Both of my vehicles were listed as a match. I ordered the door sills in early December and they were not delivered until 1/2/2024, so they missed Christmas, even though they advertised delivery before. The Door Sills lit up as advertised, but there was nothing in either of my vehicle door sills magnetic to stick the Door Sill plates to, front or back, even though my vehicles matched their product list as a fit. I contacted Car Door Sills to initiate their return process. It has now been a month and a half since contacting them via e-mail and they keep sending me the same scripted replies each time I respond. You cannot call them either. Their website states that they will provide shipping labels for the refund returns once the items are approved by them for return. They did approve the returns, but wanted to give me a 20% refund or a 50% discount off other Car Door Sill products and I would have to pay for the shipping. By the way, they state they moved their business from California to China in their e-mail. I have responded back to them multiple times now via e-mail and have received the same scripted e-mail from them over and over. They apparently have no intention of refunding my full purchase amount of the return items as advertised. This company is practicing fraudulently and should be avoided if you like your money. Trustpilot will not allow me to post the Return Policy link or the e-mail address listed in their website return policy statement. This is what the website Returns and Refund Policy stated with the link and e-mail address removed when I tried to initiate the return process; Returns & Refund Policy We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase To start a return, you can contact us at (Cardoorsill e-mail). If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at (cardoorsill e-mail) Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Buyer Beware!