CardConnectReviews of cardconnect.com

I had to cancel my service for a second time today as they did not register my first cancellation. How convenient as there are monthly charges over the last five months for services that were never received. THEIR ERROR MEANS THEY STILL MAKE MONEY, IRONIC! Our office manager cancelled the account on the day of sale. Card Connect representatives on the phone today bounced me between departments for over 35 minutes with me repeating the name, phone number, and merchant number 4 separate times. The customer service here is terrible and they record their phone conversations which I assume they NEVER listen to or don't care about the lousy service. The representatives over-talk the customers, are devoid of detailed requests, don't answer questions, are always at the ready to bounce the caller to another call agent at a drop of the hat and EAGER to punt the call around the "Q". TERRIBLE CUSTOMER SERVICE. Fees for services for services that were NOT PROVIDED should be reimbursed. I have never been treated this poorly by a company that I supported and used to operate my business with for over the past 8-9 years. It is embarrassing for your company. If you are looking, quickly find another carrier, these guys DON'T CARE. Regards, George

I was with CardConnect for two years as J & J PROPERTY INSPECTIO - ########9882. I called last May to my representative to cancel my account due to the sale of the business. There has been NO activity since then. They continued to bill my account for $59.85 every month except for August where they billed me $159.84. I was not aware since my bank account was monitored by the new owner. My account manager has since retired, so I called CardConnect directly. They were more than rude. It seems that there is a 'Special Process' to cancel. You just can't call your account rep to cancel even though he told me that it was cancelled. You must call CardConnect to receive a special form via email, then email in and it takes a month to process. When I signed up, it only took a day. This company is deceitful. STAY AWAY FROM THEM! Look up the reviews online for the real information - I wish that I had done so. Thank you, Jim

Card Connect is a scamming service. I signed on to use Clover without knowing Card Connect is the behind-the-scene processor. This company arbitrarily charges exorbitant fees, fees that other processors charge a few dollars monthly, Card Connect charges $299 per year. Their customer service is rude and their only mission is to deny, deny, deny. They also downgraded my simple straight forward credit card transactions to mid-qualified and non-qualified to extract higher fees. Their practice is shameless and borderline scamming, they thought they can do anything since they are in the driver's seat. My advice is, stay away from this company to avoid being ripped off $

AVOID AT ALL COSTS My small merchant processor relationship was established in 2011- it was sold to First Data which was sold to CardConnect/Fiserv. My rates continued to creep up without warning year after year. I noticed a $299 "PCI Annual Fee" on my latest invoice. Mind you, I am PCI compliant and submit the self evaluation each year. There's NO WARNING that this fee will be applied and the amount is unheard of in the industry. The fun part is trying to cancel the account. A ticket is made for the request to go to "Retention". Two days later I call back and insist on speaking with Cancellations. The associate aggressively informs me that "You only requested cancellation two days ago". SO WHY HAVEN'T I RECEIVED A CONFIRMATION OF SUCH? Absolutely no communication from them after phone calls and emails. She said it could take 30 days to close the account. I've never heard of such BS! They want MONEY from you. They want you to be busy with your small business and not notice the ridiculous fees they take month after month. Honestly can't believe their practices are legal. RUN FAR AWAY!

Hidden fees, dishonest employees, cannot get a hold of anyone when you need help.

This is the absolute worst option you can choose for credit card processing. They increase fees without notification. Overcharge you. Do NOT choose them for your CC processing. This company refuses to send me a copy of my contract. As part of the "requirements" they insist on sending full social security number via unsecured email. Ive been dealing with their customer service for 3 months. They do not give consistent information. Initially telling me they could work with only the last 3 digits on my SS#. After completing the form, they did not respond. I called weeks later and they said "we did not include full SS#" and they refuse to send it. A true nightmare.

So I had a problem with a terminal 4-5 years ago. Got in a heated conversation with a manager and told him I will never work with their company again and to cancel everything. I am a small business so I work in the office, my wife does paperwork and bookkeeper does the taxes. Little did if find out that this little 29.95 a month bill was still being pulled out of our account! They demand that you email them a cancelation or write them a letter! But when you cancel them on the phone they don't tell you that!! I put in a complaint to the FTC. Shame on them!!

Absolute worst merchant service company I have ever dealt with. Supposedly I signed a contract with a third party (Chellecomm) that allows Card Connect to withdraw money from my checking account. I contacted Chellecomm and they did not proceed with a contract because I was already happy with my merchant services provider. Card Connect supposedly has a contract signed by me that they refuse to produce. We have tried multiple times to have this account (which we never opened) closed but no one seems to be able to do it. When you call them they constantly put you on hold for 5-10 minutes at a time saying they are working on your problem. But nothing ever comes of it. I have emailed every single email I can find for this company, requesting the signed contract, with no response from anyone. I have also contacted First Data, their parent company, and they have not responded either. I have closed my bank account so they can no longer take money from me and I will be seeking legal advice/action against Card point and First Data.