CardConnectReviews of cardconnect.com

In addition to the horrible customer service, they also make it incredibly difficult to cancel. Which makes sense because otherwise how could they stay in business with horrible customer service except to trap their customers in. My first two phone attempts at cancellation after my CC provider went out of business last June resulted in cases being created, followed by "rate reduction" offers but not actually closing the account. Even though I responded to these emails quite clearly stating that I wanted to cancel, that I didn't care about rate reduction, they still did not cancel the account. It has taken 3 calls so far and on this latest call they state that they require "written" request to cancel and then it takes 30 days and plus a cancellation fee. I already sent multiple emails reiterating my "cancel" request but they only told me today, the apparently super secret email address where they need to receive those cancellation requests (cancel-at-cardconnect.com). Thank you Oscar Galante for not mentioning this in my replies to your emails restating clear request to cancel. And thanks Tom for your amazing(ly smug) support. May you both be internet (in)famous. Avoid this company and make sure to ask the question of your CC provider to make sure these guys aren't involved on the backend of your transactions.

Having tons of trouble with this company. We are getting ripped off.

DO NOT USE THIS COMPANY! THEY OVER CHARGE AND DON'T TELL YOU THE CANCELATION FEE!! THEY WILL TAKE YOUR MONEY AND NOT HELP!

This company has no clue how to protect their customers and their own system from unauthorized transactions. In last 2 years, our website was used for carding not once but twice and the worst part is that both carding events took place after using their own plugin they provided. They failed to take responsibility on issues you may come across and if large amount of transactions are run by the bad actors you get charged in thousands of dollars. Last but the not the least - their customer service sucks and they don't care about small businesses. If anyone including their agents are upselling this company's services then you are warned because you are going to be not only unhappy with their service but it'll also leave a big hole in your bank account. Go with paypal or any service providers, they may charge you 3.5% for the fees and that may seem higher but they'll have your back in case of chargeback. CARDCONNECT SUCKS and they will screw you - so far we've lost in ~$3000 because of their inability to protect the customers.

Complete scam of a company. Holds funds without even telling you they are holding funds. Sign up with CardConnect if you want to tank your business and let them steal your money. 0/5.

BAD BAD BAD BAD CUSTOMER SERVICE!!! My sales rep (Marcus) didn't return my calls for several days!! When I questioned him about it, it was no big deal to him! Making customers their priority is not within their realm of doing business! I took my business elsewhere!

They are scammers. The representative named Mandy Hendrickson is definitely scam. Avoid the company as a whole. I was looking for merchant services in 11/2018 and signed up with this company. In negotiations I made sure that I will not be charged the Early termination fee and representative agreed to it and confirmed in email. They left the space of ETF in actual contract blank and when I questioned, she stated that she has made it $0 and that is why it doesn't show anything in that space. Fair enough, 7-9 months later, customers don't want to switch payments from PayPal to a different company. So I have no option but to cancel the plan which I emailed her to cancel without ETF as we agreed. She processed the cancellation, next statement I received the charge of $750 Early Cancellation fee. I called Mandy Hendrickson out of panic, I didn't realize initially that she was in West Coast, so I called an early hour, as soon as I realized I hung up and called after 9 am PST. I called her twice and left her a voice message to please return the call. I texted her the details of being charged the ETF. She texted me that it was unprofessional me calling her 3 times, to an extent I agree but on the other hand she gave me the number herself and stated I could reach her there. Anyways she had a family loss and stated I reach out to her colleague Phillip Larson. She became nasty on my texts while i kept it professional, she even got to the point where she was almost cursing at me while I still kept my calm. After an hour of everything she actually texted she was not going to help me at all as I was not her customer anymore. This is what ticked me off but I still gave her benefit of the doubt that she was stressed out due to the loss of her family member. I contacted Phillip Larson, he stated to forward the emails and texts from Mandy confirming the no ETF. I sent him and he promised to get back in 3 days. It has been 7 days now and still no response from him. No response to my emails or calls. I called the cancellation department and they asked to forward the email to their cancellation inbox email and they will process refund based on that. The tricky part is that the contract space being left blank per their terms means that the general policy of theirs will apply which had ETF of $750 which I never agreed to and was not provided. NOTE: If you signup with this company, ensure you do see $0.00 Early Cancellation Fee, no field should be left blank. They even increased some price while I was offered 5 years price guaranteed. By the way I worked for a bank when I got the service, I told her that my merchant services was unable to give pricing compared to what CardConnect gave but my rep was giving no contract and ETF and that is why Mandy agreed to it. It has been almost over a week I have notified Card Connect. Hopefully they refund me the charge and I will update my review based on the facts, if not I will certainly dispute it through my bank or go to small claims court.