CarBUYERUSAReviews of carbuyerusa.com

This company agreed to pay me $630 — which was already a ridiculously low offer — but then sent a written quote for $550, with a hidden $125 fee that would’ve brought the total to just $425. When I pointed that out, the agent kept insisting it was $450, ignoring both the math and their own documents. They also gave me conflicting instructions to delay the pickup and avoided all responsibility. When I asked fair questions, they responded with attitude, rudeness, and blame-shifting. This was not just bad service — it was calculated and unethical. Avoid at all costs.

I was offered a good price for my car. I drove at 80 miles to their facility and waited a day for them to inspect it. They called me back with a counter offer of less than a quarter of the original offer. Which was about 3000 under value. When I told them I would just go pick my car up that I would not sell it for that. It was almost impossible to get the voucher to go pick it up. I had to finally call the main office to get any satisfaction. I do not recommend at all! Run!

Took my car to their facility for inspection. Was given offered a lot less then what I originally was offered. Trying to contact them is very hard no one answers the phone and they take their time to call back. Finally settled on a price a third of what they offered with the promise that I would be paid right away. Did not want to sign the title and they had possession of the vehicle without getting paid. I was assured that when they received the title they would deposit the money in my account since we were under contract. How they have such a good rating on BBB. Blah blah blah. Horrible experience so far.

I sure wish there was a rating of “0” stars ! This was the worst experience ever with a vehicle transaction! I even had a locked in offer and they still lowballed me and they have you do endless requests then ghost you when you aren’t happy! Now I need to go all the way across town and pick the car back up! There’s a possibility I’ll have to pay for the storage and inspection from the auction company I dropped it off at upon their request. I repeat do not use this company DO NOT! Sell on your own via marketplace or Craigslist! Just be very open and honest and print off a bill of sale from your state!!

After requesting endless information, they came back with an offer so low I had to laugh. Even dealers offer more. This was a waste of time. I should've stopped sooner, but the rep was very accommodating, it seemed. I pushed back on things like signing the title over to them if we made a deal, and then they would send me a check. I don't believe they would have pulled anything, but it was an odd request.

Have my title held hostage. Will not call back or respond. What a joke of a company!!!!! I will call an attorney!

DO NOT DO BUSINESS WITH CARBUYERSUSA!!! Like many reviews stated, the Company baits-and-switches with prices then refuses to negotiate even on THEIR mistake. They "mistakenly" quoted us $13,167 (a little above $2000) after I told them the car had sludge in the engine. After I came back saying we would accept that price they told us they made a mistake and could only offer us $3000. The car was being held at a dealership with the engine issues. They took so long to respond about this misquote that the dealership had started charging us $50/day. I asked them to pay the $600 in fees, and they took days to respond saying "no." After telling them that was ridiculous since this happened due to THEIR mistake, they told me they could pay the fees and the car was getting picked up. After a week of 0 communication I called back and they had never picked up the car and they lowered the quote to $2000. (If you are keeping track that is now $11,000 under initial quote). After some angry discussions they agreed to give us $2000 and they would pay the fees. Half a week later I got a call stating the vehicle was inspected, they offered us $2000 and are taking the $900 in fees out and only giving us $1,100. We managed to get them to give us the full $2000 eventually but this process took nearly a month and the company is flippant with their estimates to get you locked in then lower their quotes. DO NOT DO BUSINESS WITH CARBUYERSUSA!!!

This company employs bait-and-switch tactics. Initially, I received an instant cash offer above the Kelley Blue Book (KBB) value. I uploaded all the required photos of my car, along with my driver's license and title, and delivered the vehicle to the local Manheim location for inspection. After the inspection, they reduced the offer to half of the original amount. Additionally, they never reimbursed my Uber expenses, despite their promise to do so.