Captain CaskwellReviews of captaincaskwell.com

Attending a wedding on 10/10 and ordered 3 bottles of rose Moët on 10/08 and 3pm Pt I paid 65$ next day air option hoping it will be there Friday/Saturday (10/09 or 10/10) shipped to the hotel but when I track the order it was send fedEx and now it’s shipped to Tennessee b4 reaching me and the delivery date is now the 13th which is not next day air and I don’t live in city the wedding is in so now I won’t be here when package will ever be delivered

I placed my order on 09/22/2026 for 2 bottles and paid for 2 day air shipping. I received a notification later that day that my order was packaged and a shipping label was created. Fast forward to today 09/25/2026 and the order still does not show in transit and still says the label has been created but has not been picked up yet. When contacting Captain Caskwell their only answer is I need to be patient and continue to wait.

Horrible Customer Service Bottle came damaged and leaking after sending multiple pictures. They only wanted to offer me $10 would not replace this very expensive rum three hearts Buyers beware

Ordered an unusual gin that they said they had in stock. After 4 days I called to see when it would ship and was told that it was out of stock. Not happy I had to call to find this out.

There is absolutely no communication with them. I placed an order on 06/14 and sent an email the same day. I have yet to receive a response. Their phone number doesn't ring, but instead goes straight to "a member of our team can't answer your call. Please leave a message". When it comes to buying online, communication is important. I have no idea when my order will ship and it's supposed to be a father's day gift. I do not recommend this company.

These bunch if cowboys would get zero stars if this was an option. Total rip off. I ordered some whisky for my husbands birthday, paid $40 for expedited delivery. They used Fedex, big mistake! Order was due within 2 days, received a number of messages which were saying it was due between certain time windows then another putting delivery back a few hours. Nothing arrived! Order didnt show up for another 3 days. I complained, no response. I filled out the contact us for on their website, nothing, complete radio silence. I think its utterly abhorrent to take peoples money like this and then do diddly squat when there's an issue. Unacceptable and s****y customer service. I do NOT recommend. Save yourself the hassle and shop somewhere else

I would leave zero stars if I could. Ordered a bottle of champagne to be delivered before X-mas. The order never arrived and I was never contacted. I had to reach out three times before I received the response that the order was lost in transit and they were out of stock on the ordered item. I'm not even sure that I believe this to be true. I have ordered from several companies over the years and have never experienced this. Needless to say, I will never use Captain Caskwell again.

I reached out when it showed my shipment couldn’t be delivered. Never got a response but then it was sent again a couple days later. When I got my shipment one of the bottles was not the one I ordered (which was the whole reason I made an order.) I reached out again. It’s been a week with still no response. They fit the pirate branding.