Bob O.
Customer Support Will Not Respond
Despite the friendly promises on the website ("we'll respond in 1-2 days") Capsul provides no adequate customer service. - No phone number is provided to contact customer service or anyone else - Contact Us page claims to offer chat, but provides only a form to send email request for help - Hello@capsuljewelry is the only email offered to contact them I ordered a $1000 custom necklace almost 6 weeks ago, with an estimate of 4-5 weeks for completion. They provided NO status updates at any time during the 6 weeks I've sent 4 polite emails requesting something, anything on order status and shipping estimate They never replied - NOTHING - no responses They provide no way to call them, no way to chat As a customer, you are completely at their mercy. Their customer service policy is clearly "Don't Call US, We'll Call You"