Capital Auto AuctionReviews of capitalautoauction.com

DAVV26-09-426 VIN 3VWSP69M53M181740 I was not instructed to remove plates before pick up so you have them and I have not received documentation to provide to MVA Please Help

I told the truck driver that I didn’t think you were supposed to tow Subaru AWD vehicles, but he went ahead anyway. If there’s damage that hurts the resale I’m holding your company accountable.

THIS COMPANY SUCKSSSSSSSSSSSSSSSS

Purchased a vehicle after winning a bid and Negotiating an "if" sale. Wired funds. They accepted funds. We sent requested documents to process title transfer. Discovered that there was a trim discrepancy- they had advertised a trim worth thousands more than the trim that matched the VIN. They sent their mechanic to verify. Yes they misrepresented trim. We asked if they would adjust the price or waive auction fees for the diminished value. They refused either method of remedy. They insisted that they would refund our money as our only option of remedy. They started charging storage on our vehicle. We said we were accepting the vehicle but would not waive our rights to pursue remedies for the material misrepresentation. They said fine, auto transport needs to show bill of lading and vin to pick up. We send transport with documents specified. They tell transport they need a stock number not the bill of sale with Vin, bill of lading with vin and authorization to release to transport showing vin and stock number. We supply inflation again. They turn transport away again after hour olus of waiting, for a total three times on three separate days denying access to the vehicle for transport or inspection. They change the auction listing. They refuse to release paid in full vehicle with paid in full storage. They still insist on refunding the money with us waiving our legal rights, we believe to hide their material misrepresentation- which is a statutory violation. Anyone who can count the total number of potential statutory violations here gets a gold star... Bottom Line, deceptive business practices, bad faith, and coercion by holding title hostage. 100% do not recommend Capital Auto Auctions at 5135 Bleigh Ave Philadelphia PA 19136 Their response below says "glad we came to a resolution" This is false. There has been no resolution and they are facing an attorney general investigation, a PennDOT complaint, and a lawsuit.

Everything went fine

The pick up didn't happen twice. it was initially scheduled for 1/20, but that driver "got stuck in traffic." It then was supposed to happen on 1/23, but that driver reported that I wasn't home and did not call or anything. It just sounded like a lot of lies. Ultimately, the car was picked up, but it was annoying beyond words.

This guys doesn’t like to work. They are very lazy. I really don’t come here anymore.

It was easy everything.