Capital Auto AuctionReviews of capitalautoauction.com

The overall vehicle pick-up process is excellent. There was a minor miscommunication initially when Tow truck driver contacted the vehicle owner the night before. I did not respond a text message because it was late at 10:30 PM on Friday night. When the driver call at 07:30 AM if I am available. I did not hear the phone ring. He’d almost rescheduled the vehicle pick up for another date. Fortunately, he called and decided to go back and pick up my vehicle. He performed an excellent service. My wife and I already missed our 2006 Mercedes Benz S500. It had been an excellent transportation for 20 years. We purchased a new Mercedes S500 with only 6 miles displayed on the odometer. It was a reliable and dependable car with only 131,560 miles for those 20 years. We decided to donate this vehicle because the remote key is stop working. I have to manually open the doors and trunk. I bought 4 band new Michelin all seasons tires last year. I did not think that I will donate it this year. We think that it is time to let it go and allow a new owner to enjoy it. The proceed from the auction would help the Habitat for Humanity in Loudoun County. It will help many other unfortunate people and homeless for a better day-to-day living assistance. So long! my best friend (Mercedes S500) for a faithful 20 years. We missed you!

Everyone I dealt with in the process of making the donation was courteous and expressed gratitude for our auto donation. I didn't know from the outset that other organizations would be involved. I think an overview of the entire process would have been helpful.

Everyone who coordinated and scheduled the donation was organized and clear and began the whole process quickly. The only glitch was that the driver who picked up the car didn’t take the documents I had ready, per the phone calls. Thus I needed to send them the day after—though Capital Auto Auctions folks made that as easy as possible by emailing a FedEx label. It was a fast and easy process—kudos!

I has some trouble navigating the donation website, so I wound up having to call, and that all went well. I got a call that afternoon, and pickup was scheduled for Monday. I got several more calls from the donation people, and it turned out their system did not know the pick up had been scheduled. Monday came and I got a call that the pickup would not be until Tuesday. Pickup early on Tuesday came and was fast and efficient!

Easy phone contact and instructions, several delays in pickup times due to driver distance and traffic conditions. 3 hours late.

Driver was helpful filling out the donation form and friendly in picking up the car for Purple Heart as scheduled Monday 7/6/2026

You did everything you said you would do. On time. Friendly. Oscar the tow truck driver was great

Prompt responses, although sometimes a little confusing. BTW if the auction buyer tries to rehab the car, code to access radio is 16662