Capital Auto Auction Reviews | Read Customer Reviews of capitalautoauction.com

Capital Auto AuctionReviews of capitalautoauction.com

4.8788 reviews
Home Goods Stores
1905 brentwood rd ne, Washington, District of Columbia

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Capital Auto Auction

About Capital Auto Auction

Capital Auto Auction has been in business in Washington DC since 1988. As native Washingtonians, we are proud to be doing business in Northeast Washington.On February 4, 1989 we opened our doors in DC. We have sold thousands of vehicles. Our 60,000 sq ft facility is centrally located. We draw customers from DC, and both the Maryland and Virginia suburbs. There is plenty of parking at the auction warehouse, which is right across the street from the Main Post Office. December 11, 1996 we opened Capital Auto Auction of Philadelphia. We now have three big auctions per week held on Tuesdays, Wednesdays, and Saturdays due to the great response in Philadelphia. We are right off of Route 95 at Cottman Avenue. You can’t miss our sign! November 18, 1999 we added our third Capital Auto Auction in Manchester, New Hampshire. We now have auctions weekly, every Saturday, rain, snow, or shine. We look forward to serving our New England neighbors. We are easily accessible to Boston and the vicinity, Route 93N to route 101E, exit 1 on the left.We have vehicles for every budget and need – from family mini-vans, to sports cars, to the occasional boat, camper, and motorcycle. The selection varies from week to week, but there are always good, clean, used cars at excellent prices. The bargains are outrageous!!!We also take vehicles on consignment. We do the advertising!!! We show it off!!! We take the phone calls!!! You sell your car!!! If there is ever a problem with a sale, we at Capital Auto Auction will do everything possible, and fair, to satisfy both the buyer and the seller.Capital Auto Auction is a public car auction…Everyone is welcome. Come and share in the excitement of a live auction!

Capital Auto Auction (capitalautoauction.com) has 788 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Also known as: capitalautoauction.com
Website: capitalautoauction.com
Category: Home Goods Stores
Location: Washington, District of Columbia
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Capital Auto Auction reviews

Showing 67 reviews with 4 stars · Clear filters

Ruth S.
Sep 10, 2026
Prompt communication.
Prompt communication.
Response from Capital Auto AuctionSep 11, 2026
Thank you for your feedback!
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Melba H.
Aug 4, 2026
I would have given five stars were it…
I would have given five stars were it not for the problem occurring on the original schedule pickup day, last Friday. After waiting more than an hour, I contacted the transport company for a pickup time estimate. The representative put my call on hold while checking with the driver. She responded the driver said he could not pickup today. I should not have had to telephone to get this information. Someone from the company should have contacted me FIRST! The driver left voicemail yesterday evening regarding the approximate time of arrival today. Today he was punctual, courteous and professional in picking up my car.
Response from Capital Auto AuctionAug 4, 2026
We appreciate you sharing your experience with us. We sincerely regret the miscommunication regarding the initial pickup delay. We understand your frustration at having to contact us for an update, and we agree that we should have proactively informed you. We are pleased to hear that the subsequent pickup was punctual and professional, and we are reviewing our communication protocols to prevent similar situations in the future.
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John M.
Aug 1, 2026
Easy to handle
Easy to handle
Response from Capital Auto AuctionAug 3, 2026
We appreciate your feedback. Thank you.
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Murrey J.
Aug 1, 2026
A very smooth experience
Everything was very smooth and easy but pickup is too early in the morning— before 6 am!
Response from Capital Auto AuctionAug 3, 2026
We're glad to hear things were smooth! We understand that early pickup times can be inconvenient. We appreciate your feedback.
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Michael S.
Jul 31, 2026
Customer service representatives were…
Customer service representatives were helpful, methodical, patient and respectful. They let me know what to expect and when.
Response from Capital Auto AuctionAug 3, 2026
We're so pleased to hear that our customer service representatives were helpful and respectful. Thank you for highlighting their patience and clear communication!
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Mark L.
Jul 27, 2026
Alert When Tow Truck Would Arrive NOT Received the Evening Before as Promised
My experience was good on the day of my donation but not before that day. When I had asked one of your representatives on the telephone when the tow truck would arrive on the day of my donation between 6:00 AM and 3:00 PM, I was told I would receive a telephone call the night before to let me know. Despite waiting for at least four hours that evening, I never received that telephone call.
Response from Capital Auto AuctionJul 28, 2026
We appreciate you sharing your experience. We are concerned to hear about the communication lapse regarding your tow truck notification. We understand how frustrating it must have been to wait for a call that never came. Thank you for the feedback
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Yujin C.
Jul 27, 2026
They responded the same day that I…
They responded the same day that I submitted my request. The pickup driver contacted me at the very beginning of the allotted timeframe and promptly picked up the vehicle. I received my confirmation letter within an hour after pickup.
Response from Capital Auto AuctionJul 28, 2026
We're delighted to hear that our team was so responsive and efficient, from your initial request to the prompt pickup and quick confirmation. Thank you for sharing your positive experience!
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Cinda C.
Jul 24, 2026
Lot oh back and forth calls
Lot oh back and forth calls. Otherwise, very good.
Response from Capital Auto AuctionJul 27, 2026
We appreciate your feedback and are glad to hear that, overall, your experience was very good.
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