capeclique.comCape Clique delivers high-quality, unique, trendy, and cool wardrobe essentials in eco-friendly fabric for Gen Z young women, bringing the spirit of "be cool, be you". As a fashion brand, Cape Clique worships and celebrates all the cool souls, and we create clothes to make you feel cool.
capeclique.com (capeclique.com) has 686 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 71 reviews with 1 star · Clear filters
Gabe
I never get it
Response from capeclique.comSep 1, 2022
Dear Gabe, we are sorry for this and thanks for your kindly review. We've sent you an email now from our customer service email: [email protected] for solving this. Thank you for your understanding.
Petra J.
Update: they will try and bribe you with a discount on your next order for a better review or even to delete your bad review. Beware. If you order from here be prepared for horrible quality, bad customer service and off sizing. The kicker? They won’t take the items back or offer a refund. You’re stuck with the clothes that don’t fit and they’ll tell you to give it to a friend. Very unprofessional customer service as well as unhelpful. Won’t be wasting my money again.
Response from capeclique.comAug 15, 2022
Dear Petra, we are sorry for this and thanks for your kindly review. We contacted you with the issue resolving and worked on our customer service improving. In contact, you mentioned that applied for a return due to a size issue, not products issues, and you were happy and appreciated for our solutions, simultaneously understood our return policy. As a young brand, we are working hard to develop and improve every day. Customer service is definitely our goal! We were grateful that you would love to place a next order from us. In our emails, so as to appreciate your understanding and apologize the inconvenience caused to you, we'd like to upgrade your next shipping method to Express for free and offered a discount code. Sorry to feel like a bribe? We do not understand why you said you appreciate it and then updated the poor experience. Hopefully you can please update a fair review. Thank you in advance.
Sera
I love the dress still, but it is obviously not made for smaller women. The smallest size was a small and its still too big for me not just around but length as well (I'm 5'4" and 115 lbs). This makes the thermal body print line up completely off on my body and just looks wrong on me. And I love that their customer service has the audacity to assume I can't read a size chart. I'm a professional seamstress, believe me I know how to read size charts and how to measure bodies.
Response from capeclique.comAug 9, 2022
Dear Sera, thank you so much for your input. As a young brand, we are working hard to develop and improve every day, and size inclusivity is definitely one of our goals! We take our customers' feedback very seriously, and we hope you'll stick along to see how Cape Clique grow as a brand for all shapes and sizes! Additionally, due to differences in design and style between items, there may be slight differences to different items with the same size. Just to make sure you could find a 100% satisfying item, you could please refer to actual measurements. Thank you! Hopefully we can see you at Cape Clique again.
Moriane R.
I order twice and twice I ’ve been desapointed. And I only ordered a second time because of the discount they offer for the first order I've done wich was disaster. Every single items has something wrong, I know that the product can be different than the picture but come on guys. You,re lyer. Its suppose to be good qualitie and for the price you expect so but it is really not. Good design and idea but really poor execution. I felt robbed. Go give your money to a more ethical brand.
Response from capeclique.comJul 4, 2022
Dear Moriane, we are sorry for this and thanks for your kindly review. We received to your emails before. We had a nice conversation but surprised to see your review. We're sending you an email now from our customer service email: [email protected] for solving this. No worries. Thank you for your understanding.
T.D
I have read the return policy and unfortunately the bad criticism you got on every platform. However since I like the design of the dress and the body suit I wanted to give a chance. BAD IDEA! DON'T. It is also so sad that the idea is so good but they just lose their costumer because of bad production and quality. Thermal Hollow Slit Dress, has the wrong-shifted cut. I understand the items can be a bit different than the pictures online, but the dress has a wrong cut. The two holes which supposed to be on the leg and the hip and the two holes directly at the middle of the dress, on the private parts, which is not wearable. Either the print is not printed in the middle of the dress or the dress is not cut right and the thermal figure is shifted and the print is the only point of the dress. Also the upper body part is too long compared to the legs that if you are around 160cm, the thermal figure is not fitting to your figure at all.
Response from capeclique.comJun 23, 2022
Dear Consumer, we are sorry for this and thanks for your kindly review. Your order has exceeded 14 delivery days to the return date policy. However, if it was a defective item when you received, we would provide the after-sale service. Not to worry. We're sending you an email now from our customer service email: [email protected] for solving this. Thank you for your understanding.
buddy B.
Wasn't a fan of the items or service.
Response from capeclique.comMay 25, 2022
Dear Emma, we are sorry for this and thanks for your kindly review. We're sending you an email now from our customer service email: [email protected] or call you with our company phone number for solving this. Thank you for your understanding.
Eve C.
Brought a denim jumpsuit and the zips never worked
Response from capeclique.comApr 6, 2022
Dear Eve, we are sorry for this and thanks for your kindly review. We're sending you an email now from our customer service email: [email protected] or call you with our company phone number for solving this. Thank you for your understanding.
Koophie
I really wanted to like the store but customer service was extremely unprofessional and wasn’t being helpful. I placed my ordered 2 weeks before they change their return and exchange policy and they wouldn’t accept a return even tho the items don’t fit me and the quality is awful. It’s unfair that they changed their policy 2 days before I receive my items but I placed my order way before that, the policy shouldn’t be effective for customer who place their order before the policy change. Honestly feel like I have been scammed with clothes that are bad but so pricey and now they won’t do return and exchange I wouldn’t recommend this brand to anyone.
Response from capeclique.comMar 18, 2022
Dear Koophie, we are sorry for this and thanks for your kindly review. We're sending you an email now from our customer service email: [email protected] or call you with our company phone number for solving this. Thank you for your understanding.
