capeclique.comReviews of capeclique.com

Worst experience!! DONT PURCHASE ANYTHING FROM THEM. I have made a large order nearly €200, but the quality is so poor and cheap. I asked for a refund because their website states i can have a refund within 14. They are refusing me to refund my money and when i asked why they responded with “its not fair on us” i have never experienced something like this, the worst customer service, and extremely unprofessional. I have 22 emails sent back and forth, it’s illegal for them to refuse a refund when on their website it states i can have one within 14 days of delivery date. Avoid this website at all costs.

Clothing is very bad and poor quality. Items seem like costumes. None of the items purchased I will be wearing unfortunately. I was in a trip when the items arrived and I was unable to get a refund or credit because of the 30day returning policy. At least credit would be nice in this scenario. Will not be purchasing at Cape Clique again.

Horrible quality clothes. Nothing like the pictures

Placed an order on 10/8 with express shipping. The confirmation email stated that it would take 5 business days to ship out from the facility. Nothing was shipped out on the 5th day with no additional notice about the order. When I reached out to them regarding why my order had not shipped within the original stated timeframe a CS representative said the dress was sold out and that it would take a few more days before it could ship out and then gave me an 18% discount code for my next order for the inconvenience. It would've been nice to have been told days ago that the order was sold out after purchase so that I would have time to make other accommodations. Will more than likely need to cancel the order because no official ship date can be provided.

I am a first time shopper to this company and I made an order from this website on the 16th September. It is now the 5th October and I still haven't received my parcel. Along with that, when ordering from the site I did not receive a confirmation email nor a tracking number. The company finally got through to me, sending a picture of the parcel outside my house due to the fact there was nobody in as I was at work. I am quite disappointed with this as when I make orders and I am not in, it either goes to the closest delivery office or to a neighbours house, with a confirmation slip through my door explaining what door number the parcel is at. My parcel was worth almost £40 and was put in such a irresponsible place. They then sent me the local logistics number which I believe is Yodel (in other words I believe that meant to take the matter up with them). It turned out that the number they sent me was useless to me as they were asking for a tracking number, something that I did not receive when ordering from the site, nor did I receive a confirmation email. I have been patient with this company pertaining to communicating but I do believe that I am being treated unfairly and I will be taking matters further.

I received a bad product. I made sure to look at other women’s who received the same dress and mine was 100% poorly made. Won’t be Purchasing from this brand ever again!

material was really poor quality. the skull crop looked and felt like it was ironed on in someone’s room

I ordered a purple dress, waited two months for a notification of any sort. I emailed support to ask when I could expect the dress and they replied saying that they could not fulfill the order and offered a refund or credit. Number one, what the hell. Why would you have a dress listed that you can't produce? Why are you advertising it? Second, why would you not email me or reach out to me to let me know, rather than sitting on my money hoping I don't say anything. Extremely disappointed.