Cape AirReviews of capeair.com

This airline does not stand by its contracts or customers. I had an experience with them in PR that shows that contracts and customer support are not important to this airline. I guess that's the result of a market monopoly. I made a reservation to connect from SJ to Maz on Sept 3, 2026 several months ago. My flight time was changed 3 times from the time that I purchased the ticket. The last change occurred while I was in route to SJ, like I had access to the information. Before boarding in Miami I called their Customer Support to indicate that I could be a few minutes late as my connecting flight was a bit delayed. I arrived 15 minutes before the plane was scheduled to depart yet was denied boarding. According to the flight time I had when I boarded the connecting flight that afternoon I had arrived 45 minutes prior to boarding. Cape Air not only denied me boarding but did not give me a credit for a flight that I could had boarded. In my opinion they violated the contract we had. They offered a flight for the next day but no compensation to cover hotel expenses or meals for that night. I rented a vehicle and traveled to my destination on my own dime and time. I opened a request for a refund and was denied. All that i am asking is for what I believe is fair, a credit for the ticket they wouldn't let me use and a reimbursement for the rental car and tolls I had to pay because of their breach of contract. I don't think that is unreasonable.

I hate leaving a bad review. My mother in law passed this morning. At 4am we made reservations and Delta was incredibly slow shuttling us from gate A to E by bus, then we had to walk a mile to gate C. My son got a call from the agent at the gate, we told her we were on the bus shuttle from A to E. She said she would talk to the flight team. We never heard back and repeatedly called her back to no answer. Because if the shuttle and walk we were 10 minutes late and they would not allow us on the flight. The plane was on the tarmac another 20 minutes. Augusta ,Maine is about 30 minutes from my mother in laws home and we would have made it there by 8:40 to be with family. Instead, we are driving and won't arrive until 1:20am. Epic failure. She could have checked in, asked us our weight, sent a cart to pick us up. I was absolutely disgusted by the lack of effort with this agent and airline. Delta is part to blame, Logan Airport.....what a horrific place. Thanks for showing no compassion, making no effort and know, from your other reviews, maybe DO SOMETHING TO BE BETTER A BETTER BUSINESS BY HIRING QUALITY PERSONNEL THAT CARE ABOUT CUSTOMERS.

my flight to puerto rico was cancel on dec 28.2025 ALL flight s leaving out of nyc for 2 days . website crash unable to rebook. so the whole trip end up being a loss due to the SNOW storm that happen in nyc on dec 26 2025. airline refuse to give me a refund I CAN,T CONTROL THE WEATHER.

msp to Boston. Our flight from msp was caught on the runway which made us late for the connection. The Cape Air people said the flight was cancelled?! No other flights to Marthas Vineyard. Asked for our luggage- they could not find my luggage- they blamed Delta- sent me back to Delta- which is no easy trip in this airport. Delta could see it was in Boston- they submitted a lost luggage claim. Book a room- 459.00 per room- there were five of us. Never got our luggage-went to the airport early to catch plane to marthas vineyard. they could not find our luggage- I did see many peoples bags in several places on the runway. just sitting there in little groups. We boarded and when we arrived in marthas- my bag was the only bag that was on this plane. It sounds like a common occurance and I did want to take their flight back to Boston- but feared and was told they would cancel the rest of my trip. I would be listed as a no show. The staff are dismissive and laid back- its not their luggage. I am waiting to board and I saw couple cancellations show up now on the screen. When I asked the attendant said "all I know is whats up there". NO help. NO assurance. How do they determine daily who and when to cancel? I have a connecting flight that I will miss.

Flight was booked up and overweight, so they couldn't let me on the plane. Didn't inform me until I arrived at the airport and then had to scramble to find an alternative mode of transport with no help from them.

If I could give this company zero stars I would. the most horrible experience and airline that ever existed. The captain never showed up for our flight and they made us miss a connecting flight which we had to find a way on our own. the staff are also clueless. not even educated. do not use this airline at all cost!

Worst airline experience ever. We were delayed in San Juan due to another airline but still arrived in the checkin window. Gate agent refused to check us in, give us a refund or find an alternative flight. Their flight was the last flight out that evening to St. Croix. The gate agent was rude, unfriendly and it felt like she was intentionally wanting us to miss the flight. Will never use Cape Air again.

I bought a ticket 6 months in advance - for a 26-day long European trip. They canceled the flight an hour before the departure, due to a ground stop (that happens to them often) and provided no alternative transportation, despite they usually do that, and despite sending me a message that they would. I showed up at an empty airport except for two very unhelpful and rude members of their staff, with no other option but to drive very fast to Boston and park at Logan Airport (at $41/day) to catch my flight to Europe (I had already reserved 4 Airbnb's and 2 car rentals in 4 different countries). They refunded my round trip with them, but so far refused to cover the cost of my parking at Logan, which was solely caused by their negligence and indolence.