CannaboxReviews of cannabox.com

Ordered August 31st for a September Box for my birthday in October. Messaged them on September 5th and 8th making sure my free promo glass for orders over $100 would be in there mentioning its a birthday treat to myself. They didn't email back until I emailed again October 1st. Jessica actually pushed my puffco order through to fifilment that day, and got it shipped, and said the September box would ship no later than the 10th, to email them if it didn't. I emailed them today, the 12th, and demanded a full refund. I got another email from Jessica saying my free promo item isn't included because the subscription box didn't count. Wait, the puffco was $99.99... so you're telling me you aren't going to include it over ONE PENNY?! So, why the hell wouldn't you have said that in the October 1st or 5th email? Because you know I would have canceled the whole order that's why! Well Jessica and Cannabox, you ruined the wrong person's birthday! I'm blasting this review everywhere! & I hope more people report you to the Arizona Attorney General for your shady buisness practices. Good day.

This company is nothing but a giant scam!!! I simply ordered a smell proof bag NOT ANY SUBSCRIPTION BOX! When I emailed them to try and figure out where my order was they said that subscription boxes get sent out around the 20th of each month and it would be sent out then. Like I said I didn't order any subscription so it should've been sent out immediately not around the 20th! This is the second time I've attempted to order something and both times it's taken forever to get here and the first time it showed up broken. Took me almost 2 months to get one box so I immediately cancelled!! The Is absolutely the worst "subscription" box company I've ever used and will NEVER USE AGAIN! SAVE YOUR MONEY AND GO ANYWHERE ELSE!!! TOTAL TRASH!

I hate that I’m writing this review right now, because I LOVED my time with cannabox. Money got tight, had to cancel. I was working in a dispensary, and bought myself a Christmas box and my coworker a box as a secret Santa gift via my credit card. Paid my balance, figured it would arrive late (they always do 🙄). Never got an update. Attempted to contact numerous times, no response. Against my better judgement, tried to order a 4/20 box. Got scammed again. This company used to be so great, and I have so many cool shirts, pieces, and stickers from them. What happened, cannabox?

I used to have a subscription back when they first started. Loved it. Love everything about it. Money got tight so I cancelled. This year, I had Some extra cash to surprise my husband with something small from them. I ordered a discount box in December. I received nothing . Yesterday I got charged for a second box but I never received my first box. I put in a customer service ticket three times some December 25, 2025 and have not received any form of communication back. Please do not trust this company anymore. I don’t know what happened but they suck now.

Tried to buy something. They don't bother to reply to email they sent me. Waste of time. Most likely a scam site.

Have ordered monthly subscription. They are quick to take your money out but very slow on sending out your subscription you order it one month and you don't get it untill the next month at the end of it. They do not reply back to emails I have done this for a year and this is why I have canceled my subscription. The products are beautiful and work nicely it's just you never know when you are going to get your monthly order. The one I ordered for December on 11-23 it's just now being processed 12-30. It would be nice to get that months subscription the month you're supposed to get it and not the following month.

I ordered a large box and a small box so I thought I accidentally ordered two large boxes reached out to customer service and the constant runaround and when I finally got them to fix it, they said they were gonna send the replacement out and never did I swear they are stoners that are clueless. Still receiving two large boxes I think hamper should be a much better selection.

The company shipped a box with a broken bong - only a tiny part of the broken glass was in the wrapping. Then they had terrible customer service, and Route is offering to reimburse the cost of the box MINUS shipping charges. No replacement even though it was 100% their fault. Never again!