Anonymous
paid $475, order shipped late, then lost, huge headache
I placed an order on May 6th and paid in BTC that day. The order was "ON HOLD" for over 10 days, while I had to harrass them on the status the whole time. They said they were sorry and it would be shipped asap and sent me some bogus tracking info on DHL. I clicked the link in DHL they sent me and it was broken and DHL "couldn't find that order". The next day, DHL tracking updates and says my order has been delivered! I go check my mailbox and around my apt and there is no package. Again, the DHL tracking info link is broken. I've emailed them, messaged on whatsapp and they take days to reply if ever at all. After this experience I am hesistant to order from them again. I was recommended to them by a friend who says he's had a good experience. Update: CanLab reshipped the order a 2nd time. But it went to the wrong state, so I had to call DHL to fix it. Overall, I have mixed feelings about Canlab. Their products are good, but their customer service is pretty bad. They are not very responsive to email or text and don't provide updates. Sometimes emails go unanswered for days or even weeks, then they send a an order update out of the blue. CanLab if you are reading this, please improve your customer service. Reply to emails quickly, give updates on the order status, make EASIER to pay for your products. Subpar customer service is not acceptable in 2023 even if you have great products.