candyland.casino is listed under Gambling.
candyland.casino (candyland.casino) has 596 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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MILO D.
Thanks for a good experience
Response from candyland.casinoDec 10, 2025
Hey there, We hope all is well, Thank you for your kind words! We’re happy to hear you had a good experience with us. If you ever need any help or have questions, our team is always here to assist you. Best, Support team CandyLand
Justin H.
I won 1500 dollars but only qualify to withdraw 50 and then ignored by agent when i asked to explain here is the conversation Emma 10:54 PM has joined the conversation. Emma 10:54 PM Hello Justin! How was your day? Are you interested in today’s special offer? Emma 10:57 PM has left the conversation. Jbh420 11:12 PM Playthrough Eleanor 11:12 PM has joined the conversation. Eleanor 11:12 PM has joined the conversation. Eleanor 11:13 PM it's alrady complete Jbh420 11:13 PM So i can withdraw Eleanor 11:14 PM In order to make a withdrawal request, you will have to make a minimum deposit of $15, verify your documents and then withdraw max 50, since the winnings are from free chip Jbh420 11:14 PM So i can't withdraw what i have balance Jbh420 11:15 PM Then il just stop playing Eleanor 11:16 PM In order to make a withdrawal request, you will have to make a minimum deposit of $15, verify your documents and then withdraw max 50, since the winnings are from free chip Jbh420 11:16 PM WHAT happens to my balance Eleanor 11:17 PM the rest of your balanc e will be erased Jbh420 11:17 PM How about you just take my balance and make it 50 and call it fair Jbh420 11:18 PM You know that is not right Jbh420 11:19 PM What if we did that to you deposit 100 dollars but you can only redeem 35 of it you wouldn't expect that Jbh420 11:19 PM Other 65 erased Jbh420 11:20 PM You would think i was ridiculous even saying that
Response from candyland.casinoDec 17, 2025
Hey there, We hope all is well, Thank you for taking the time to share your experience with us. We truly understand how frustrating this situation must have felt, and we’re sorry for any confusion or frustration caused during your chat with our support team, as well as for the wait time you experienced. We’d like to clarify that, according to our Terms and Conditions, winnings generated from free chip bonuses are subject to a maximum cashout limit of $50. This information is clearly outlined and available for everyone to review on our website before playing. While the balance shown in the account may reflect a higher amount during gameplay, the withdrawal limit applies specifically to free bonus winnings. That said, we absolutely appreciate your feedback and understand how this can feel disappointing. As a gesture of goodwill and to thank you for your patience, we have left a small gift in your account. If you have any further questions or would like additional clarification, our support team will be more than happy to assist you. Best, Support team Candyland
Sd L.
Absolute joke of a casino give you a free promotion but can't withdraw any winnings from the promotion unless you have deposited within the last 30days just a scam casino don't put your money on this site
Response from candyland.casinoDec 3, 2025
Hey there, We hope all is well, We’re very sorry to hear about your disappointment, and we completely understand how frustrating this situation can feel. According to our Terms & Conditions, free bonus winnings can only be withdrawn by active accounts — meaning accounts that have made a deposit within the last 30 days. Once an account is older than 30 days without a deposit, free bonuses become for fun play only and are not eligible for cashout. This information is publicly available on our website in the general T&C section for all players to review at any time. We truly apologize for any confusion this may have caused and appreciate you sharing your feedback with us. If you have any questions or need help understanding any of the rules, we’re here to assist you. Best, Support team CandyLand
KC
Absolutely a SCAM!!! ****DO NOT DEPOSIT HERE**** I made a small deposit on a bonus, and they didn't even credit my FULL deposit?!? When asked about it, they gaslighted me and said my money was fully credited. DO NOT PLAY HERE. Plenty of other legitimate casinos out there. STAY FAR AWAY FROM CANDYLAND CASINO!!!!
Response from candyland.casinoOct 16, 2025
Hello there, We hope all is well. Would be great to get your information as provided in your account (email address, username etc) - so we can find your account and look into your complaint. Best, Support team CandyLand
Reddhotts
Scam alert!!!! I deposited using promotion. I completed playthrough and cash out $250. I submitted verification stuff 8/21. I was verified 8/31. 9/21/25. I got a deposit of $30 from this casino. I asked chat support why this amount and was told a manager would send email. I immediately closed all casino sites affiliated with Candyland. Stay away far far away. I’m going to every site possible to leave this same exact review. I repeat do not waste your money at this site!!!!! UPDATE: I closed my account with candyland and any sister sites on 9/21/25. Support from candyland was nonexistent until I got the $30 then I was emailed several times. I said my peace. The sad part is if they would have been transparent regarding terms and conditions this wouldn’t have been an issue. I would still be a customer. I still have terms and conditions, nowhere in the terms does it say MCOx10 deposit. I would never complete a $900 playthrough for $30. I emailed costumer support with my information after reading the reply from Candyland today. I will update again if I got response which I doubt. Players beware
Response from candyland.casinoOct 16, 2025
Hello there, We hope all is well. Would be great to get your information as provided in your account (email address, username etc) - so we can find your account and look into your complaint. Best, Support team CandyLand
Joanne L.
I have been waiting for my withdrawal for over 4 weeks. Customer support can't help and they have ignored every email I have sent. A complete scam . Appalling customer care . Stay away. Update.... after 4 weeks my processing withdrawal has suddenly been cancelled without any correspondence or explanation. Jokers.
Response from candyland.casinoSep 16, 2025
Hello there Joanne, We hope all is well. From what we see your withdrawal was cancelled as you were not eligible to make a withdrawal, as a result you were already refunded for your deposit which was made in order to cash out. As well from what we see you were emailed a few times about it + about the condition from our t&c showing you why you were not eligible to make a withdrawal, so not sure why you writing "without any correspondence or explanation" . Please our emails again and youll see that everything is there. Shame that you just decide to blacken our name without providing with the real truth as it is. We wish you all the best , Please make sure to let us know once you get your refunded deposit and if there is anything any issue please make sure to contact us. Best, Support team, CandyLand
Alan
Tried to make a withdrawal now I cant log in cant chat with support the site doesn't work for shit. Stay away they will steal your money.
Response from candyland.casinoSep 16, 2025
Hello there, We hope all is well. Would be great to get your information as provided in your account (email address, username etc) - so we can find your account and look into your complaint. Best, Support team CandyLand
Darrell W.
Should of read the reviews before i gave them my money im pissed off i feel like ive been scammed or robbed
Response from candyland.casinoSep 16, 2025
Hello there, We hope all is well. Would be great to get your information as provided in your account (email address, username etc) - so we can find your account and look into your complaint. Best, Support team CandyLand
