CANDY CLUBReviews of candyclub.com

First the website was designed by a teenager on acid and is the most confusing maze to get through. Then you can't select the candy you get i got 5 sour candies that were all hard a rocks then smores taffy the onlt thing i would of ate out of the trash they sent me was melted prior to being shipped and stuck to the paper so bad I couldn't even eat it. Then i try to cancel but conveniently nothing is on the website so I decide I just change the payment info and they wont send me anything wrong they charge my old card and send more trash candy so I have search the internet to find out you need to personally email them within their business hour to cancel this is ridiculous 80 dollars wasted on stale candy

The candy wasnt bad, but it wasnt the best. I decided that I did not want to reorder. I later found out that a box had been shipped to me and I was unaware that it was a reoccurring service. I instantly contacted customer support and they canceled my account but didn't refund me. Very disappointing. I dont want to be charged for something I didn't intend to get, or that I wanted. Asking if I have any more concerns: I didn't receive a refund and that is the concern. The way your business handles cancellations is very concerning. Ill have to go through my bank to get the refund.

Zero If I could. I was sent old candy. Nothing was according to my preference. 3 out of the 6 were from Christmas. I was supposed to get 6 jars of 6 oz.... Half the box had below 6 oz. Even then, I would have been okay with the idea and product if their customer service existed. None whatsoever. No shipping or order conf. no calls no message back.

i’m giving them zero ratings because it’s impossible to get in contact with them. I was able to call them to cancel one of my accounts and issue me a refund,because I was charged twice for something which was my mistake but now I would like to cancel my other account. I have been texting them and trying to call them with no avail to cancel my current account and they will not answer I’m very upset because these box will be coming late and I’m afraid that they will charge me for the next months box instead of canceling my subscription. Please Be careful when dealing with them they don’t answer their customers.

I ordered a box LAST WEEK for my daughter for Valentines Day, I assumed that because the reviews weren't " that bad" that I would give them a try myself (bad idea), I NEVER received a confirmation email giving me a tracking number after I ordered. You'd assume that if someone is quick to take your money they'll be quick to reassure you that your product is coming. I began calling Tuesday and was told that I would have a confirmation email by the end of the day... that didn't happen . Today I called twice and finally got a tracking id, just so happens they are expediting a new package that won't get here until maybe Friday! I'm extremelyupset due to the fact that if i wanted my box the day after, I wouldn't have ordered it. I spent money trying to ensure my daughter could have a beautiful Valentines Day and Candy box was the icing on the cake ( she's 5 and loves to open packages) but here I am finding out the day before that I have to find some way to improvise . I am not satisfied

Okay the website is very misleading and wow. I was trying to find the candy option to choose and pick from. When all of a sudden my order was already sent to them. I called them earlier in the morning that same day asked for them to cancel my membership, which they did on the spot. Then I called them back today as of 01/09/2019 and talked to a girl named anna, and asked about my refund. She said she would send me an email regarding my refund for my records. I haven't even receieved my email for the refund or nothing posted in my bank account. My candy has already shipped so nothing they can do to stop that. But where is my refund??

While the candy is mediocre at best, my problem is with the website. It is literally impossible to cancel. After I got this subscription for my little brother and he wasn't fond of any of the candies, I decided to end my subscription. But now I get an email from another box being sent, so my cancellation did not go through. I am looking all over the website for a way to end my subscription, but there is now way. I do not want the second box, and I do not want to be charged for it. This is overpriced and not worth the time.

Wish I could give them no stars. I have tried multiple emails to cancel my account and tried to call with no success. The candy was totally awful. Way over priced too. I do not recommend this company. I believe they are purposely ripping customers off. I'm currently still trying to cancel my subscription. I guess I'm going to have to call my bank to do it.