CANDY CLUBReviews of candyclub.com

Really annoyed, I sent a message through the website to cancel my subscription and two weeks later i get another box, so now I payed for another box, and the candy I received are the same i have been getting, I don't like the selection i have been getting so I guess I will be throwing it all away, it's really a shame, they need to figure out a easier more reliable way to cancel subscription, seems that it's not "a bug" a lot of people are having this issue. I have called several times and every time I call during business hours it says they are closed. I don't have a reference number...DO NOT GET A SUBSCRIPTION!!

Horrible. They said they would deliver the candy within 3-5 days. I got an email saying it wouldn’t get there for about a week and a half. Absolutely ridiculous. Ordering this as a gift and was given information saying it would take 3-5 days. Not over a week. Very ridiculous and do not recommend ordering if you’re ordering this as a gift for someone. Do. Not. Count. On. Them. I’m furious. So disappointing.

Similar to other customers, I haven't been able to cancel this subscription. I really only wanted a single box for my son at Valentine's Day. I paid for it when I received a 2nd box, and checked website to learn I'd been put on a subscription plan. I emailed and messaged via the website, requesting cancellation. No response or confirmation. I received another unwanted box this week. Emails bounce back. I sent another message through their website. No response. Don't get involved; candy subpar and not worth this hassle.

After you cancel, they will continue to charge you. Even though you canceled in plenty of time and you have an email that clearly says you will not be charged again. AVOID!

This is an updated review just to make clear, they have a “guarantee” on thier page that if u don’t like your candy or are unhappy with your order, they replace it free of charge. I emailed them twice, once before my order even went out, to if I could choose, and they answered me I couldn’t, and after I received them, I made clear I only got one candy I even enjoyed and couldn’t really eat the rest, because I got stuff I made clear in the first email I wasn’t able to eat, which is why I wanted to choose, and all I got was this bull crap standard response about curated candy, despite thier guarantee, and no offer to exchange or replace the candies with stuff I would eat, then when I left a review here they actually had the nerve to say that if I contacted them I could choose my candies, which I tried to do immediately after signing up and realizing I couldn’t choose, I even made clear in my email that there were things I couldn’t eat due to some health issues and restrictions, and again, they did nothing before or after to make it right, so I stand ever firmer in my review, and even lower it a star, because now I’m reviewing the follow through with customer service as well as the bull rap guarantee, which is just an out right lie, as well as the response I was given to my last review, a lie to make them look good after a bad review, but no basis in truth because I already did what was suggested to no avail. Again I say, buyer beware, this place is a scam, them will tell u what they think u want to hear, but won’t actually make it right, u still lose ur money, and worse they try to encourage u to purchase again and this time we can let u choose, no way will I lose my money again only to get something else I don’t want and have customer service do the same thing again when I try to make it right.....oh and btw, with thier reply about the sizes and that even though they sent me one 8oz three 9oz and two eleven oz bottles that thier volume is what’s 13 oz each, and not the weight, but to be clear, none of these where 13 oz in volume either, all of them were less, so either way, scam, also everywhere else u get to weigh ur candy and purchase in weight and they don’t make clear on thier site that it won’t be in weight but in volume, and either way it doesn’t meet thier own measurements, it’s ridiculous......purchase at ur own risk....

This service is a joke. First off, it took almost 2 weeks to get my box, not 3 days like others have stated. Then when I received my first box it was suppose to be the "sweet" box, however 3 out of the 6 candies were sour candies and 5 out of the 6 were gummy candies. What's worse is that 2 of them were so hard that eating them would have been impossible unless I wanted to break all my teeth. I've reached out to customer service several times and have not received a response. For three days I have tried calling their customer service number and it keeps giving the same lame excuse about "no one can take your call due to a company wide event". Others have said they have received the same voice mail for more than a month ago. This must be SOME event. I just want to cancel my box.

If I could give a 0 star I would. Getting ahold of them to cancel your subscription is so stupid. I have been trying to unsubscribe for a week and called multiple times m-f but never get a representative to cancel my subscription

Been trying for over a week now to cancel! Called and get some stupid message about the phones being off for an event! Really, what do you have 1 person answering the phone??? I emailed 4 times and still nothing. If I get charged again, I am Going to lose it. I have a table filled with candy that no one in my family will eat. I can get the same stuff at the dollar store. Such a joke trying to cancel.