CANDY CLUBReviews of candyclub.com

Response from CANDY CLUBOct 1, 2015

Hello Patricia, We're sorry to hear that you were not happy with your Candy Club experience. Please give us a call at 888-598-5995 so that we can make this a better experience for you and to hopefully change your mind about being disappointed. We take your satisfaction very seriously and want to make sure you are happy with Candy Club. We are a subscription based service and unless you choose the "gift" option, all of our memberships do auto renew. It is stated on the checkout screen as well as in confirmation emails however please give us a call and we will be happy to assist you. The Candy Club Team

Response from CANDY CLUBSep 30, 2015

Hello Latasha, We are sad to hear that you were not pleased with your box. Please give us a call at 888-598-5995 and we can talk about other options that are available that don't include any sours. We just launched a new flavor profile survey in the last few days that may be something that will make Candy Club more desirable for you. We look forward to hearing from you. The Candy Club Team

Response from CANDY CLUBSep 15, 2015

Hi Cheryl, Thank you for your feedback about our product. We are sorry to hear about the experience you had with your first box. We take the value and tastes of our candy very seriously and we do stand behind out product, however, we also understand that tastes are subjective. Our customer service team has reached out to you directly by email to ensure you are shipped a brand new box with different candy, free of charge, for any inconveniences. You can also give us a call at (888) 598-5995 with any further questions and one of our friendly representatives will be more than happy to lend a hand. Stay Sweet, Candy Club

Response from CANDY CLUBJun 12, 2015

Hi Lindsay, Thank you for your feedback and we were sorry to hear that you didn't have the best experience with your Candy Club box. Also, we apologize it has taken so long to comment on your review. We're not sure if you are still a member however we wanted to let you know that consistent with your stated desire, we are actually working on a customer survey that will allow our customers to elect into one of three programs that would be more tailored to your individual tastes. However, keep in mind that this new option isn't about selecting your own, specific candy each month. We want to continue to maintain the element of surprise and magic when you open your monthly box because that is what Candy Club is all about! So...it will still be a specially curated box but one that will be more catered to what you desire. We anticipate that program will be available in late summer, so we hope that you will keep an eye on the website. Thanks again for your feedback! The Candy Club Support Team