CANDY CLUB Reviews | Read Customer Reviews of candyclub.com

CANDY CLUB Reviews | Read Customer Reviews of candyclub.com

CANDY CLUB reviews

Showing 129 reviews with 1 star · Clear filters

Kat
Jun 26, 2019
Ordered thru Groupon for $5 and it was…
Ordered thru Groupon for $5 and it was ordered on 6-6-19 they sent me a tracking number that never showed up. Sent an email and they responded in less then 24 hours and said I'd be getting a new shipment. That was on the 12th and I just got my box today the 26th. So it essentially took 20 days to get my box if candy. I cancelled my subscription and will never give them another try. When I emailed to complain about how long it was taking for the 2nd order to get here I was told that it isn't normal for it to take so long but no offer of refund of a discount to try again. Save your money and go to a local candy store, you'll get a better selection and quality.
Response from CANDY CLUBJul 12, 2019
Hello Kat, We are so sorry to hear about your experience! We would be more than happy to look into this further and assist, however, we do not see an order number/full name, under which we can search for your membership. Please let us know the best time and phone number/email to reach you and we would be happy to reach out and speak further. Stay Sweet, Candy Club
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Marquelle B.
Jun 20, 2019
Horrible customer service
Horrible customer service! I had a subscription that was supposed to last only 6 months and they still charge my card and send candy every month. It’s been 3 years. I’ve tried calling to cancel and they never answer, it always says they’re closed. I’ve tried emailing multiple times but no response. I would not recommend at all!!!!!! Update: it’s really sad that the only way candy club responds is through a review of the company. I received 6 months worth of refunds. I appreciate the refunds, however, 6 months is what I initially wanted to pay for. The extra 2 1/2 years that you guys have charged me is what I would like to be reimbursed for! I’ve tried calling and emailing for years to cancel but never received not one response until I wrote a review!!
Response from CANDY CLUBJun 20, 2019
Hi Marquelle, We're so sorry to hear that! We'd be happy to assist in canceling your subscription. Our records indicate that you reached out to us via chat, however, we experienced a bug in some cases where these emails were being periodically blocked. Our apologies! Our development team has since fixed this issue. We have officially canceled your account and issued refunds for the inconvenience. Please allow a few business days for your bank to process these transactions. If you need to speak with us further, please let us know the best way to and time to reach you and we would be happy to follow up. Kindest regards, Candy Club
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Tishona W.
Jun 17, 2019
Horrible customer service
Horrible customer service. Every time I would call to angel even during business hours they would say they were closed. All my candies melted. I called to cancel before they took my money from my card ($80) then would not answer after the money was taken.. Never again!..
Response from CANDY CLUBJun 17, 2019
Hello Tishona, We are so sorry to hear that! We would be more than happy to look into this further and assist, however, we do not see an order number/full name, under which we can search for your membership. Please let us know the best time and phone number/email to reach you. Our regular business hours are Monday - Friday, 8:30 am - 5:00 pm, Pacific Standard Time. Stay Sweet, Candy Club
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Stacie A.
Jun 4, 2019
Melted candy in Arizona
I purchased for $5.00 a redemption for a Candy Club Box, from Groupon. When I went to order it, I had to pay $9.98 for shipping. I received the box of 6 candy jars and they were all melted. 2 of the containers melted 100% and then reformed into a giant glob, and the other 4 were melted mostly at the bottom, but still melted enough that you could not get off one full piece of candy. I wrote to Candy Club & sent pictures, and they are refunding my shipping charges, and that's it. I lost the $5.00 paid to groupon and....not much of the candy was edible unfortunately. I live in Arizona, and it's JUNE...so...I would think that they would take more precautions shipping their candy to the desert.. Stacie Lodick
Response from CANDY CLUBJun 13, 2019
Hello Stacie, We are so sorry to hear about the melted candies! Our intention is only to deliver the best quality and freshest candies. We try our best to improve our packaging in hopes that we can better protect our candies. In regards to Groupon because the deal was purchased from their platform you will need to reach out to them for assistance in reversing the transaction for your voucher. We apologize for any confusion/inconvenience. Stay Sweet, Candy Club
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Kim B.
May 22, 2019
Melted candy
Over priced and not worth the hassle my candy was MELTED
Response from CANDY CLUBMay 23, 2019
Hello Kim, We're very sorry to hear that! That's definitely not how your order should have arrived, and we will absolutely fix it! Please call us at (888) 598-5995 during business hours Monday - Friday 8:30 am to 5 pm PST, and we will be more than happy to assist in any way possible! We are unfortunately, unable to locate an account with your name, and we apologize for any inconvenience. Please let us know if our team may assist further! Stay Sweet, Candy Club
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Amanda
May 15, 2019
Seriously the worst…
This is seriously the worst subscription ever. I gave them the benefit of the doubt, even after reading all the horrible reviews, because my boyfriend really likes trying new candy. I gave them 3 months to get their act together and all 3 months, I was sent the SAME, EXACT candy... for FORTY dollars! Absolutely ridiculous. I should have listened.
Response from CANDY CLUBMay 24, 2019
Hello Amanda, We are so sorry to hear about your experience! We would be more than happy to look into this further and assist, however, we do not see an order number/full name, under which we can search for your membership. Please let us know the best time and phone number/email to reach you and we would be happy to reach out and speak further. Stay Sweet, Candy Club
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Kris
May 13, 2019
Candy club is the biggest con-artist…
Candy club is the biggest con-artist I’ve ever seen, they ask you to sign up to pick the candies and have you put your payment info in first to charge immediately then after they charge you they say they are picking what candies they are going to ship to you, then they ship out the box faster than you can call and cancel and tell you that it already shipped so they can’t issue a refund, don’t do business with these crooks
Response from CANDY CLUBMay 31, 2019
Hello Kris, Thank you for providing us with your feedback. We are sorry to hear of your experience. The current program that we are offering is where our subscribers pick their flavor profile, then we do the rest! Each month we will send you an assortment of different candies, depending on which flavor profile you are in, "Mostly Sweets", or "Mostly Sours". We are continuously looking at ways to improve our website and products to ensure our customers are happy, clear about what they are signing up for, and what they can expect. We have passed along all of your notes and concerns to our design and development teams to review so that we can incorporate this feedback into future design and product updates. We would be more than happy to look into this further and assist, however, we do not see an order number/full name, under which we can search for your membership. Please let us know the best time and phone number/email to reach you and we would be happy to reach out and speak further. Stay Sweet, Candy Club
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Susy
May 3, 2019
I been trying to contact them to cancel…
I been trying to contact them to cancel but it’s impossible ! No response whatsoever
Response from CANDY CLUBMay 31, 2019
Hello Susy. We're sorry to hear that! All cancellations are honored immediately upon request. We would like the opportunity to investigate your feedback further. Please let us know the best time and phone number/email to reach you and we would be happy to reach out and speak further. Stay Sweet, Candy Club
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