CANDY CLUBReviews of candyclub.com

Definitely not worth it. I tried Candy Club using a Groupon which helped with the cost, but with the expensive shipping it still wasn't worth what I received. The candies are so fake tasting and some were chewy and stale. I didn't have the option of curating my box and was sent candies I never would have chosen. I couldn't even select allergens to stay away from. My husband's celiac, but half the candies we received contained gluten. I contacted customer service and their options were $15 off my next box or receive another box of candies they chose. I didn't want to continue my subscription so I chose a replacement box. I would have preferred some sort of refund, even just partial, but that wasn't an option. The replacement box was even worse. I only actually liked one candy out of the 12 total I received. Also, my first box had white seals on but none of the candies in my second box had a seal under the lid. The orders were close together. Did I get old candies the first time? Is that why some tasted stale?

Received my first order. Containers are very small and not sealed for freshness. When I opened mine the white seal fell off and was inside each of the lids. Lids opened very easily and not sealed. Two candies tasted stale. Emailed customer service as they advertise a candy guarantee and that they will replace candy if you don't like it. My initial email back was that they were sorry. Second email was that they had already responded to me and wanted pictures to be emailed to them showing the lids. I am not sure what that was supposed to prove but I had already thrown them away (why keep six white seals). I emailed them back to just cancel this thing out and they did so quickly. I used to have this same Candy Club back a while ago and now it is nothing like it used to be!

So disappointed. I had a sweet profile in check, received only chocolate items that were melted. They were also all 6oz give or take on the package. I selected the biggest box which should of been 13oz.. I emailed customer support and was told they dont send chocolate in the summer, so I obviously got sent an old box which is even worse. Never gotten back too after. A waste of money on what was supposed to be a little treat, on something I had to just throw away. 😞 I have replied, still nothing back. I dont believe this is a legit company. No refund so I was indeed scammed. How can you advertise 13oz and send 6oz and that be ok, let alone only send chocolate then tell me I wasn't. I sent photos twice but was told they didnt come through. So sad

Purchased my first box with the profile “mostly sweet” than changed to mostly sour and back to sweet. My 1st box was sour, contacted customer service and they stated “When you first joined, you picked 'Mostly Sweets' for your taste profile. After you placed your order, you changed your taste profile to 'Mostly Sours'. When making that change, we explain that all changes reflect on future boxes.Going forward your boxes will be 'Mostly Sweets'.” Yes, as stated by them, My 1st choice was sweet when purchasing my 1st box. Changed my profile to sour after, which should reflect future boxes not the current box. A lot of back and forth between emails. In the end, cancelled my subscription from frustration. A lot of the emails from them kind of overlaps and auto generated, which doesn’t really make sense or answer any of my questions. Need better customer services. First time canceling a subscription out of frustration

Candy was disgusting! Threw 4 out of 6 away. Waste of money.

I thought it was really odd they didn't ask about food allergies. Seems like something they should ask. My first box was pretty good. My second box was disgusting. 6 jars of the nastiest, flavorless, wax candy I have ever had. I threw it away, no one in my house would eat it. Asked for my money back and customer service never responded.

It has been over a month and I still have not gotten my box. Biggest waste of money. This isn't a "shipping issue" as I have never EVER had a problem receiving or getting packages in my office. We get packages from FedEx daily as we're a business location. Customer Service is incredibly frustrating and all they do is refer me to FedEx who has told me now 6x the package is being delivered and never arrives. At this point the candy has been sitting in 100 degree weather, melted, and disgusting for three weeks... so I don't want it. You think that as a first time user (with the possibility of subscribing to this service), they would have offered to send out another box due to this ridiculous shipping situation.... but no. I give it 0 / 10.

I ordered this for my daughter's birthday. She's away at college and has always loved receiving surprises in the mail. She called and said it arrived but everything was melted. That's real interesting because she lives in a high rise apartment building. All mail is delivered to a central mailroom inside the building and it is air conditioned. All packages are signed for by the concierge at the front desk and hand delivered to the tenants. 1) they have no phone number. 2) it takes multiple days at two and three days each to get a response. I imagine it could honestly take a month of messages and photos being sent to resolve an issue. 3) issue was not resolved. They offered me a 5.00 refund. 4) I wasn't pleased in the first place that I couldn't pick and choose my selection. 5) I asked that my subscription be canceled. I also will post my negative review on each and every outlet I can find to complain. I'd been better off buying her a gift bag from dollar tree and filling it up with $50.00 worth of Swedish Fish. Horrible product. Horrible customer service. With love from mom.