CANDY CLUBReviews of candyclub.com

UPDATED AT BOTTOM 1/8/17 I went back and forth on ordering this candy for as a Christmas gift for a family member who loves candy. After I read the reviews on here and a few other places, I decided to go ahead with it and got a 6 Month Club Mix Subscription and used a promotion to get 3 free candies with the first order. ORDERING: The online ordering system is very easy online - at least on the gifting side. The only area I think that could use some improvement is allowing us to choose the candy that comes in the initial shipment. I know this is possible when you order for yourself - or at least that is my understanding from reading on the site and taking the candy profile quiz. After I placed my order I was redirected to my account where I noticed a link to rate the candies. This showed me the different candies that would be included in the first order. After reviewing I knew the receiver wouldn't care for a few of them, so I called customer service to see what could be done about it. The gentleman I spoke with was extremely helpful and said that since the order was just placed, he could change out the candy for something I specified. He also told me that before each future shipment goes out I will receive an email 2-3 days prior where I can select what candy I want in that shipment. SHIPMENT: I ordered my subscription on Wednesday afternoon and by Saturday morning the candy was at my front door. Packaging was all intact, no issues. When I opened up the box there was a nice insulator around the box the candy was in. All of the containers are securely held in place in a cardboard carrier and there is an extra wrapped candy - in this case salt water taffy - that I didn't order sprinkled in the box. CANDY: The candy we received is excellent and very fresh. The gummy butterflies and sour worms were very soft and not tough or hard when you ate them, the chocolate raisins are absolutely huge - some have had 2-3 raisins in them. All of the candy has been great so far. CUSTOMER SERVICE: There was one issue with my order. I was supposed to get malted milk balls in the first order, but was sent two containers of chocolate covered raisins instead. Not a big deal - I went onto their website, filled out the form with my order number and informed them of the issue - as it tells me to do in their FAQ section. I sent this on Sunday 1/1 knowing very well that because of it was a Sunday/Holiday that I probably wouldn't hear back until Tuesday at some point. It is 8:30 CDT on Tuesday evening and I have not heard anything back from them yet - no phone call or email. Its a little frustrating and in turn has made my experience less enjoyable, especially due to the fact that people from their team were responding to questions and complaints via Facebook yesterday 1/2. I am confident that they will make the issue right, but I believe that they should be contacting their customers back in a more timely fashion. Overall I have been fairly satisfied with my experience so far using Candy Club. If I hadn't had an issue with the order or at least had heard back from them in a timely manner I would say my experience would be rated a 4-4.5 1/8/17 UPDATE After writing my original review Candy Club did call me an apologize for the issue. They sent me out the missing candy in the mail immediately which I received yesterday. Again a great candy after it had a chance to warm up inside the house after being in a mailbox in 0 degree weather all day. Happy Candy Club responded in the way they have and I changed my review to 4 stars. I still think the customer service could be a little better - even something as simple as an automated email after someone submits a question/complaint that says you will be contacted in a x amount of hours or day.

OK so I absolutely love this company, but I am a bit confused. I signed up for 6 months to receive the candy. My 6 months were up last month and when I got home today there was a box of candy on my table. I never renewed my subscription. Do they do it without your permission? If so my account will be overdrawn and I will be a very unhappy camper.

I love this company. The candy quality is fantastic, service was great, fast and packaging was super cute. The website was easy to use and fun to choose my candy. The only thing I'd like to see is my option to cancel or change my monthly subscription on the website. I didn't find that anywhere. Other than that I love this company and wish that I would have thought of this business. Love love love and would suggest this to all of my friends and give as a gift to my friends as well!!!

I've gotten two boxes so far and the first was amazing and everything I expected it to be. The candy tasted fresh/high quality and the packaging was so cute. I'm not able to afford the box every month, so after my second box was paid for and shipped, I asked to cancel via email. The service was great, they helped me within a couple of hours and there was no problem. My only problem is that my second box was a far less experience than the first one. It was so bad compared to the first box, and I'm so torn writing this review. I really don't want to bad mouth a company that gave me such a great first impression. But... I understand that you're not going to always love every candy you get in the box, but all three of my candies were bad. One of my candies was something like sour gummy bears, which sounded amazing, but when I opened they jar, the smell was so strong and smelled nothing like fruity/tangy candy. My friends describe the smell as ranch dressing and wax. The other two candies didn't taste or smell as off putting, but both tasted like they were old, which was strange compared to my first box which tasted fresh and high-quality. I'm not sure if I just got an old box or I just happened to get three out of three candies that weren't for me. Or maybe I made someone angry when I cancelled my subscription and this is payback. I was planning on ordering again once I was able to afford it, but now I'm a little afraid to. It's a lot of money which isn't worth it if I'm not going to be able to enjoy any of it after the first try.

I loved receiving my Candy Club box in the mail this month. It is a really well put together box and was really cute. I got the sours pack because I love sour candy. The only problem was that I don't like cherry flavors as much, and I love strawberry and watermelon. When I took the quiz to see what type of candy box I should get, you can't say what flavors you like the most. Is there any way to tell them what type of flavors you like so that you don't get a flavor that you really don't like? Otherwise I love this company and will be ordering in the future.

i signed up for candy club after reading the reviews from a candy subscription blog. i noticed that each box had a surprise that wasn't just the splash included. i have yet to get the fun surprise and i'm not sure if they still do it. box number 3 should be arriving today or tomorrow so i'll keep my fingers crossed it's there

Awesome just wish there was a way to say no ----- due to health concerns

Unlike others reviews, I find the candy quality to be superior. I feel like each box contains the kind of candy I would get at an old fashioned candy store. I am, however, fed up with the business practices of the company. I paid for 6 months of candy and was charged the monthly rate after only receiving 4 boxes. In addition to this rip-off, one month I did not receive a box. I complained mid month (2.5 weeks after normal delivery, just in case there were issues) and a box was rushed to me. Did they forget I was a customer? Why the overcharges? Needless to say, I have cancelled with this company. UPDATE: I was contacted by candy club, they made it right by sending my missing boxes and an extra one as well. They were very prompt and courteous. They let me know that a change in systems created a headache for them and they are working on fixing it. I will definitely consider a subscription with them in the future!