CANDY CLUBReviews of candyclub.com

I am giving 4 stars because I understand that chocolate melts but it would be nice to have a better selection of gummie candy. I do love the packing and the information that I am given on when my box will arrive🙂 The candy is very delicious and can't wait to get my next box!

Update - received email from them refunding the discount and offering to resend the package. Happy to change my rating to a 4 - candy is excellent quality and the packaging is great. ********************************************* Was initially happy with this service, the quality of candy and packaging are great. However, they get 2 stars for customer service from me. I received my first box with no problem but never received the discount promised after watching a video - sent an email to customer service - no reply. 2nd box was sent to an address in my neighborhood that doesn't even exist - USPS can't explain it - wrote 2 emails to cancel and received NO responses to either - called and the person on the phone said "sorry for your troubles" but never offered to check to see if box returned or verify my address, etc. Told her about the lack of discount from the 1st box, offered no assistance there as well.

I was going back and forth about whether I would give a 4 or 5 star and here is why... First of all, I LOVE that I am able to choose my own candy. Secondly, I LOVE the packaging. It's like a gift the way it is wrapped up. It even has extra candy thrown in around the tubs you order! I love that little addition! Also, the website was easy to order from. I did order chocolate items and they were NOT melted or anything. My candy arrived nice and fresh! Now here is why I gave it a 4 Star... I ordered the volcano candy from Spain because it was described as bursting with sweetness. However, I found it to be a bit sour. I don't like sour stuff at all so I couldn't even eat this. For paying so much, I didn't want to just throw it away. I did find someone to give them to so it wouldn't be a waste. However, I was disappointed because I was really looking forward to my 3 tubs of candy. I think you should change the description. Now I'm hesitant to try anything new because it might not be as described. Or perhaps you could add a review section so people like me can review the candy to help other people choose what they want to order.

My experience with Candy Club has been great. We initally received soft chewy candy. We were happy to be able to make selections of what we liked and wanted to try.

I do wish there was a way to cancel subscription online, but for the most part it was a fun candy store. I loved being able to pick the candies at the end there. Also some of the candies were tossed because they were horrible. I know that you don't know what you're getting but there was some dissatisfaction with them.

I spoke with rep Alex about some problems I was having with the website, and when we couldn't resolve them he stayed on the phone with me to do it through his end. He was very helpful, and didn't make me feel like I was wasting his time with my problem. I couldn't pick my candies on the website, so he stayed on the phone with me while I picked them out and entered it for me. Would definitely recommend.

Candy club is very amazing the candy is wonderful and I love to post videos about my experience with every new candy I try. It was really fun. 😁 I definitely will keep my subscription.

Loved the candy really good choices to pick from.