CANDY CLUB Reviews | Read Customer Reviews of candyclub.com

CANDY CLUB Reviews | Read Customer Reviews of candyclub.com

CANDY CLUB reviews

Showing 52 reviews with 2 stars · Clear filters

M'kaela R.
Sep 28, 2018
Over Priced and Not Personalized
it is incredibly over priced. its $40 for three small containers of candy, they ask your preferences and then they don't take them into account. I said sour candy only and I ended up with one sour candy, one chocolate and some dummies. Easily only $8 worth of candy and I wont even eat most of it. Very disappointed.The only reason I'm giving 2 stars is because I emailed them to cancel and they went through cancelling immediately
Response from CANDY CLUBOct 2, 2018
Hello M'kaela, Thank you for providing us with your feedback. We are sorry to hear of your experience. Our taste profiles are used as a basis to put together boxes of delicious treats for you every month. While your box won't contain only sour candy we do try our level best to build around your profile. We provide a different assortment of candy each month so that you are able to enjoy a variety of candies throughout your time with us. We encourage you to reach out to us if you ever feel that we have dropped the ball in any sort of way and we will be more than happy to accommodate you in anyway possible. Please feel free to reach out to us anytime. The Candy Club Support Team
Report
Stacy L.
Sep 9, 2018
I can't believe I have paid 60 dollars…
I can't believe I have paid 60 dollars for candy I can buy at the local grocery stores for much less. I said on my profile that I prefer mostly sweets and both boxes I have received have sour stuff in it and I hate sour candy. I imagined that I would be able to choose from the menu of all of the candies they have listed, but you get what they give you with no choice. Complete waste of money, and I am absolutely dissatisfied with with this company. Like I said, you are paying 80 percent more for candy tyou could buy at Dollar General.
Response from CANDY CLUBSep 14, 2018
Hello Stacy, Thank you for contacting Candy Club! We are so sorry to hear about this experience. The current program that we are offering is where our subscribers pick their flavor profile, then we do the rest! Each month we will send you an assortment of different candies, depending on which flavor profile you are in, "Mostly Sweets", or "Mostly Sours". Our candy selection will change each month, so all you need to do is sit back and relax! Please feel free to reach out to us so that we can rectify this situation for you. Stay Sweet, The Candy Club Support Team
Report
Kaitlyn
Aug 28, 2018
I was disappointed with the candy I…
I was disappointed with the candy I got. My family and I was expecting a range of different things like gummies, hard candy and choclate, but all I got was gummies. I'm glad I canceled after 1 box.
Response from CANDY CLUBSep 14, 2018
Hello Kaitlyn, Thank you for contacting Candy Club! We are so sorry to hear about this experience. The current program that we are offering is where our subscribers pick their flavor profile, then we do the rest! Each month we will send you an assortment of different candies, depending on which flavor profile you are in, "Mostly Sweets", or "Mostly Sours". Our candy selection will change each month, so all you need to do is sit back and relax! Stay Sweet, The Candy Club Support Team
Report
Penelope
Aug 11, 2018
really expensive for some lousy gummy…
really expensive for some lousy gummy candy, and i didn’t like any of them. also i thought there was suppose to be a bonus candy? that’s what it said on the pamphlet i received, but i didn’t that so....
Report
Krislen G.
May 28, 2018
horrible customer service...will not…
horrible customer service...will not let you cancel
Response from CANDY CLUBMay 29, 2018
Hello Krislen, We apologize for any confusion.Our members may cancel their membership at anytime! That said, per your email request, your membership has been cancelled. Going forward, you will no longer be receiving any further boxes or charges. Please let us know if we may further assist! Stay Sweet, The Candy Club Support Team
Report
Keisha D.
Feb 27, 2018
Soooo Over It 😒....
I got this subscription for my daughter for Christmas, it costs me $30 a month for 3 little containers of candy. I just sucked it up because my daughter had been asking me to join for a year. So I had the candy sent to her in her name so she could feel special to be getting a package in the mail every month. However, I am super frustrated because you only get a 4 day window (and I'm about to look into that as soon as I'm done) to pick your candy and if you forget to pick then they send you just anything. And if she doesnt like their pick of candy she can't return it for what she would like I was so pissd I cancelled my subscription today. Shoot 10 more dollars and I could have joined Shoe Dazzle for $40. This club is too pricey and really honestly you can take that money to Sam's or BJs or the candy store in the mall, get more for your money and get the same candy because they are not really sending you candy that's out of the ordinary. Please Don't Waste Your HARD-EARNED Money.
Response from CANDY CLUBFeb 28, 2018
Hello Keisha, We are sorry to hear about this experience you have had with us and we apologize for any confusion! We have a Satisfaction Guarantee Policy, so we are always happy to assist if you reach out to us. Also, we are happy to replace candies that are not enjoyed. Please reach out to us via phone or email and we will be happy to help in this matter! [email protected] 888-598-5995 Speak with you soon, The Candy Club Support Team
Report
Julia G.
Sep 2, 2017
Half filled containers
I originally signed up for a shorter plan but after receiving my first box I was so pleased I sent an email asking to change it to the 6 month plan. Well every box I've received after has been filled with less candy. Containers not filled to the top. This round id say all three candies were filled 2/3 of the way maybe even less. And the candy they throw on top. Maybe 6 pieces of it. Going back to my first box the candy was practically over flowing and the taffy they throw around the box there was probably 15-20 pieces! I'm not one to complain but the cost is so high for this candy those little jugs should be filled as high as possible. Each month I think we'll maybe they were running a bit low. Last month my box didn't even hit the three pound mark (weight of box Is found on shipping package).
Response from CANDY CLUBSep 4, 2017
Hello Julia! We're so sorry to hear that. That should definitely not be how the containers should arrive! We do know that some candies consolidate a bit when subject to high temperatures, and we want to make sure that this is corrected for you! Please call us at (888) 598-5995 at your earliest convenience, Monday through Friday, 6:30 am to 5:00 pm, PST. We will be more than happy to help fix this! Best, The Candy Club Team
Report
Virginia
Aug 24, 2017
Not happy!
The candy selection was sub par, and I was under the impression, and had read their FAQ that once your subscription time was over that it would automatically end... well come to find out, that is not the fact. I started the subscription 1/23/16... and I'm still getting boxes and getting billed for them. And there was a time when I had moved addresses and wasn't receiving boxes, but was still getting charged.
Response from CANDY CLUBAug 24, 2017
Hi Virginia, We're sorry to hear that! We are always updating the candies we offer, and in the cooler months, we have as many as 70+ options available. Some areas may be too hot in the summer, and this may mean that some candies are not available, if they are subject to melting during the hottest parts of the summer. We want you to have the sweetest experience possible! Our FAQ page does state that all of our memberships do renew until canceled. We're sorry for any confusion with that! To cancel, please call us at (888) 598-5995 at your earliest convenience so we may lend a hand, and our team will be more than happy to help straighten this out for you! Best, The Candy Club Team
Report