We are the crusaders of candy; the sultans of sweet. The whole reason we’re here is to make your life a little easier—and a little sweeter at the same time. After all, what’s wrong with a little indulgence every now and then? Especially when you can share a smile with the people you love.We offer money-saving multi-month plans that save you cash while sweetening your stash. Every month, you’ll receive a new box of hand-picked candies and treats from our huge selection. Our thousands of candies could give you and your loved ones millions of smiles. And all you have to do is sit back and get ready to enjoy the sweet life.
CANDY CLUB (candyclub.com) has 568 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Claim this listingCandy & Chocolate · Ferndale, California
Excellent
Candy & Chocolate · San Diego, California
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Candy & Chocolate · Perris, California
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Candy & Chocolate · Los Angeles, California
Average
Showing 129 reviews with 1 star · Clear filters
Phyllis
Over-priced, stale candy.
Response from CANDY CLUBApr 19, 2020
Hello Phyllis, We are sorry to hear about the experience you had with your box. We would be more than happy to look into this further and assist, however, we do not see an order number/full name, under which we can search for your membership. Please let us know the best time and phone number/email to reach you and we would be happy to reach out and speak further. Stay Sweet, Candy Club
Consumer
I ordered my candy on 3/27, got an email 4/02 that it had shipped and would be here in 3-5 business days. 2 weeks later and it's still not here, and my bank account was charged. They gave me a FedEx tracking number so I called them because it said it hadn't moved from original location. They haven't even gotten the package to ship it! The company won't email me back, and of course their phone is a joke. Do not order from this scam.
Response from CANDY CLUBApr 19, 2020
Hello, We are so sorry to hear about your experience! We would be more than happy to look into this further and assist, however, we do not see an order number/full name, under which we can search for your membership. Please let us know the best time and phone number/email to reach you and we would be happy to reach out and speak further. Stay Sweet, Candy Club
Erica A.
I received a package from candy club and never even subscribed I didn’t even know they exist does anybody know if they randomly send out boxes
Response from CANDY CLUBApr 19, 2020
Hi Erica, Our records indicate that customer service assisted you via phone call and it appears that it was sent to you as a gift. Enjoy the candy! Stay Sweet, Candy Club
Kennedi S.
honestly should’ve read the reviews before I purchased. I was very disappointed for a few reasons. starting with when you are actually subscribing, they ask you your candy preferences. I chose “mostly sour” and received only one tub with sour candy and it wasn’t good. the rest of the candy I gave to my family because it was stuff I wouldn’t eat. I also expected the tubs to be bigger and I instantly regretted spending $40+ on 6 tiny tubs of nasty candy. the only semi-positive thing I have to say is that when I went to cancel my subscription, I sent an email to customer service just simply saying “I’d like to cancel my subscription.” and they emailed back in a few days and sent me a cancellation confirmation email which was really easy.
Response from CANDY CLUBApr 20, 2020
Hi Kennedi. Thank you for your feedback! We appreciate the kind words about our customer service, but are sorry you didn't have a better experience with your candy box. Each month our team tries to create Sweet and Sour boxes that we hope our members will enjoy as much as we enjoy creating them for you. We're sorry that did not happen this time. If you would like to give us another chance, you can check out our online retail store at https://shop.candyclub.com where you can choose candies individually without the need of a subscription. If there is anything else we can help you with, please email us at [email protected] and we would be happy to assist. Stay Sweet! -The Candy Club Support Team
Relle N.
DON'T BOTHER! I CONTACTED CANDYCLUB VIA THEIR CUSTOMER SERVICE EMAIL TWO WEEKS AGO TO CANCEL MY SUBSCRIPTION AND HAVEN'T GOTTEN A RESPONSE AT ALL. I CALLED THE CUSTOMER SERVICE NUMBER PROVIDED BY THEM AND IT DOESN'T WORK. THE CANDY ISN'T WORTH $40 PER MONTH AT ALL AND BY MAKING IT SO HARD TO REACH SOMEONE FOR HELP IT MAKES CANDYCLUB LOOK LIKE A SHAM.
Response from CANDY CLUBApr 19, 2020
Hello Relle, All cancellations are honored immediately upon request. We verified that your account was canceled. We apologize for the confusion/inconvenience. Best regards, Candy Club Support Team
Holly
I need to cancel my account and no one has responded for days. I am scared I am going to get scammed out of money and the number does not work. I am getting desperate for someone to cancel my account.
Response from CANDY CLUBApr 19, 2020
Hello Holly, Our records indicate that customer service assisted with the cancellation of your subscription on 2-27-2020. Please let us know if we may further assist. Best Wishes, Candy Club
Mika
I got Candy Club because I had a Groupon and decided to try it. When I got my first box, I was severely disappointed. The candy tasted cheap and old. I thought I had only signed up for one box, but a few days ago, I was charged the $40 for another box. I'm a student and can't afford to be paying $40 a MONTH for candy, and I tried to get my money back. When I called, it disconnected immediately every time. I sent an email and got a response a few days later saying that they cancelled my account but can't give me a refund. Would not recommend to anyone- even candy lovers.
Response from CANDY CLUBApr 20, 2020
Hello Mika, We apologize for the confusion regarding our cancellation policy. Per our cancellation policy - You must cancel your membership at least 2 business days prior to your next billing date to be sure the cancellation occurs before your next box is processed. We apologize for the confusion/inconvenience. Best Regards, Candy Club
DEECORIAN
Very very bad !! I never received the first box which was supposed to come in on January then January 31 came and I’m charged an outrageous price of 39 dollars so I emailed them after trying to call them. Let’s hope I can get both of my refunds and by the way the shipping is outrageously expensive. What a shame I feel this was a scam
Response from CANDY CLUBApr 20, 2020
Hello Deecorian, We are sorry to hear that. Our records indicate that your subscription was canceled and 2 refunds were submitted. Let us know if we can be of further assistance. Best regards, Candy Club