Kelsea R.
Sooooo Disappointed!!!
I was So excited to finally get my Candy club box in the mail!! Which only heightened my disappointment when I tried the candy! Honestly I didn’t even have to try it first to be disappointed. I had expected there would be a candy or two that just wasn’t my personal taste, that’s to be expected, but it honestly felt like they had filled my box with the reject candy they had left on their shelves. But then trying them was even worse! I don’t want to destroy this candy company because they really do look like a cute company and had so many candies in their marketing that look good, but this box was a literal nightmare! I am not a candy snob, but nothing in it was even edible! I really am hoping they can redeem themselves and follow through on their “ Love Your Candy Guarantee: If you don’t love your candy, we’ll replace it free of charge” <— That is copy and pasted from their website! So hopefully they follow through and can redeem themselves! Update: I already received a reply from their virtual assistant on their website and they are processing a replacement box to ship to me. So kudos there for a speedy reply and hopefully the candy they send is edible and enjoyable and I can add more stars to the review!
Response from CANDY CLUBMay 26, 2021
Hi Kelsea. We’re sorry you didn’t enjoy the candies in your first box, but we hope that we made up for it with the candies in your replacement box. We also wanted to make sure you knew that for our existing customers, if you’re not enjoying our curated program, you can always email us and ask to switch over to our pick-your-own-candy subscription model where each month you can create a custom box of delicious candies. There is no charge for making this switch. If there is anything we can do to make your Candy Club experience sweeter, please don’t hesitate to reach out to us. Stay Sweet! -The Candy Club Team

