CANDY CLUBReviews of candyclub.com

Choice of selections started off great but after a few months, there was NO choice, they choose for you, BUT, what I can say is that I have never had the pleasure to interact with a more kinder and respectful customer service representative than Jack. He deserves 10+ platinum stars. Every company needs a Jack on their payroll, maybe then there would be more satisfied customers in the world! 🙏

I ABSOLUTELY love receiving my. Box every month. Im always eager to see what great delicious candy im getting. Im upset now though i received a letter letting me know that my subscription was being canceled and that i would receive my last box. There was no explanation as to why and i never cancelled it.

Your website is not user friendly. After ordering there is no notification to continue to picking your candies. I had to wait hours to receive the email saying to complete the order. With such an expensive subscription, you should make the site usable. Where is the option for tracking? If these options are not obvious you are doin something wrong.

I’d signed up to give my sister a gift. I picked the 6 month plan in February. For some reason it’s November, and they’re still sending boxes of candy and I’m getting charged, when my sister isn’t picking the candy out and they’re aren’t emailing me that it’s time to pick my candy. What I don’t understand is why there’s still candy coming and why I’m still getting charged.

Future order#330911 (Hmmm last 3 digits of the order# may have been a warning from the payment gods) I called customer service today. She was very friendly and explained that the selections advertised on the website aren't necessarily what they have in "warehouse". Either because they ran out or they don't have the kind advertised available due to our zip code and weather. I live in Colorado not Arizona or Texas. We probably maxed 101 F here where I live. The chocolate cashews hold up well so I assume the chocolate covered toffee peanut would as well but apparently that one isn't sold in our area. We basically have a few different new flavored gummies or sours to choose from every month. Its kind of a bummer because we want to select from more chocolates, well I do. Especially because the chocolate is of good quality and they're very generous with it. The 2nd bummer I came across was when retrieving my "free" bonus candy for accumulating 3000 points. It was apparently just going to go as a credited to the same selection I already had picked instead of actually giving me and additional container of candy. That is just wrong. I figured well I'll just add another container. Nope. I was directed to a window where I had to buy another box of 3 in addition to what I already pay. No thank you. I'm already in $40+Tax+shipping deep An actual additional free one in addition to my already pricey subscription feels more like a reward not credited towards one I already pay for. It's fun for the kids and my parents and my nephew. Not so much for my pocket book. And yes for me when I find one I like. You do get to pick your candy but only have 4 days to do so before your order is charged so keep checking your email as they email you when it's your turn. BIG PROBLEM IS just be aware that when you pick you have to pay right then and there. I used a certain card that is loaded at a specific time and that is why my subscription is on the the cycle It's on. Payment was denied at the time of selecting. HOW EMBARRASSING :/ I don't want to select a smaller box just to get the reward and to choose the candy of my kids choice. Cancelling comes to mind but whats the fun in that? Again, you're charged at the time of hitting that button to submit your personal choices. Needless to say but I will for the review, It didn't process payment since the card hadn't loaded. So if you're like me and have certain times to splurge then you don't get to really choose. So avoid the humiliation of the "non process" walk of shame. Don't get me wrong. The candy is great. It's just a few issues I'm having that you want to avoid. Try it out if you really like gummy and sour candy but If you're in my area you might be disappointed by the the chocolate selection. Good luck to ya.

Their candy was good, but in order to cancel you've actually gotta call or email in -- an annoyance for sure. Totally worth a 4, maybe a 5 star review if they had an easier cancellation/account pause feature online.

Candy was good but ultimately it was not a great value for the money to me. As the company is based on the west coast they operate from 0900-1700 Monday-Friday PST. I am in the eastern time zone. First off, I work Monday-Friday 2300-0700 meaning i'm not awake during the open hours of Candy Club. I have requested a cancellation on three separate occasions by email but am perpetually told the ONLY way I can cancel is to call them during their business hours. I have sent one more request by email to cancel. For a convenience based business they sure do work hard to make it hard to get in contact with someone. I could stay up later in the morning or wake up early and call them... but for what reason? I would assume they would like me to call in so I can be persuaded to keep my subscription with a "limited time offer." I have no interest in it.. I would just like to cancel. **UPDATED 8/18** - Received an email that they would honor my request as a "one-time courtesy" to cancel by email. Received confirmation that my account has been canceled. Because of that i'm upgrading my experience from 2 to 3 stars. I would gladly be more likely to recommend this to someone (because of the quality of the goods) if the business practices were a bit more consumer friendly. Don't use the "Cable Company" model and make it extremely difficult to cancel. It aggravates consumers and hurts return business!

Was good for the most part but all my chocolate based candies always came melted completely and impossible to eat