We are the crusaders of candy; the sultans of sweet. The whole reason we’re here is to make your life a little easier—and a little sweeter at the same time. After all, what’s wrong with a little indulgence every now and then? Especially when you can share a smile with the people you love.We offer money-saving multi-month plans that save you cash while sweetening your stash. Every month, you’ll receive a new box of hand-picked candies and treats from our huge selection. Our thousands of candies could give you and your loved ones millions of smiles. And all you have to do is sit back and get ready to enjoy the sweet life.
CANDY CLUB (candyclub.com) has 568 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Claim this listingCandy & Chocolate · Ferndale, California
Excellent
Candy & Chocolate · San Diego, California
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Candy & Chocolate · Perris, California
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Candy & Chocolate · Los Angeles, California
Average
Showing 129 reviews with 1 star · Clear filters
Christina
I ordered 11 days ago and asked for status three days ago and no response. Not great customer service!
Response from CANDY CLUBJan 19, 2022
Hi Christina, So sorry to hear about the experience you have a had. Our Customer Service Manager will be in touch with you shortly to make sure we get this sorted out. Thank you, Candy Club Support Team
Luciana
I’m trying to cancel my membership And the phone number to customer service doesn’t work when I try to login my old account shows up this is a headache I wouldn’t recommend this company to anyone
Response from CANDY CLUBNov 8, 2021
Hi Luciana! Thank you for letting us know about your experience. We are sorry to hear about the ongoing hassle. We'd be happy to help. Can you please email us at [email protected]. Thank you, Candy Club Support Team
M M.
Ordered from them as a gift. Order hasn’t shipped in three weeks, phone number doesn’t work. Awaiting email response but I am not hopeful. I will never order from them again. Now I have to go through disputing charge since it’s never been sent.
Response from CANDY CLUBOct 28, 2021
Hi there, Thank you for letting us know about your experience. We are sorry about the delay. One of our team members will be in touch with you shortly to get this all sorted out. Thank you, Candy Club Support Team
Crystal M.
I ordered two weeks ago and it still says awaiting shipment even though their website says 1-3 business days. Wrote to them twice with no response!! Phone number doesn’t work at all!! Done bought 40 dollars worth of stuff to save the shipping price and they STOLE my money! Do NOT order from them. You WILL LOSE your money! Goodbye!
Response from CANDY CLUBOct 6, 2021
Hi Crystal, Thank you for letting us know your experience. We are reaching out to our Fulfillment Team to get update on your order and will have our Customer Service Manager reach out to you shortly. Thank you, Candy Club Support Team
Vinay G.
I moved to Boston recently and I went to Candi bar thinking that it's Bollywood night but choice of song was crap. The staff is ridiculous, senseless and extremely rude, the lady bouncer inside shouting and not letting me in after went out to take a call. I tried to tell her that at least tell my friend that I am waiting outside and we came in his car and his mobile didn't had network. She wasn't ready to listen and shouting all the time to go up. I am never gonna go to Candy Club !!! Good Bye !!!
Response from CANDY CLUBSep 20, 2021
Hi Vinay! Sorry to hear that you had this experience! It sounds like you may have us mixed up with another business. Candy Club is a candy business and not a bar. You can find out more about our business on candyclub.com. Thanks! Candy Club Support Team
Amber L.
I was so excited to find the “mermaid friends” candy box for my daughter’s 4th birthday party. I ordered it over a week ahead of time and ended up buying two boxes in order to save the $20 shipping fee. I promptly called the customer service number after ordering as there was no estimated delivery date in either the online confirmation or the email confirmation and I wanted to ensure that we received the order before my daughter’s birthday. The customer service agent assured me they’d be sending me an email that day to update the shipping since it was a Friday and personally guaranteed she’d check to make sure I received the email. Well, come Monday and no email. I called all throughout the day Monday, and sent an email, with no answer and no response. I just spent $40 on candy for my daughter’s birthday party and I have no idea when, or if, it’ll even arrive. I’m disappointed and frustrated for my daughter.
Response from CANDY CLUBAug 11, 2021
Hi Amber, Our apologies for your experience. Our Customer Service Manager will be in touch with you shortly to make this right. Thank you, Candy Club Support Team
Courtney R.
Not worth the money spent. Candy package isn't worth 12.00 it's a plastic container so where is the rest of the candy???? I want my money back
Response from CANDY CLUBJul 28, 2021
Hello! We would be more than happy to look into this further and assist, however, we do not see an order number, under which we can search for your membership. Please let us know the best email to reach you and we would be happy to reach out. Stay Sweet, Candy Club
ashley T.
If I could leave zero stars I would. I ordered 5/1/21, and it’s still says awaiting fulfillment, I have tried reaching them numerous times with no response, I don’t ever write bad reviews but I’m getting very annoyed with the lack of response after paying near $40 for candy 🤦🏼♀️ take my advice and DO NOT ORDER
Response from CANDY CLUBMay 29, 2021
Hi Ashley. We’re sorry for the delay in receiving your order. We show that your order was delivered, so we hope you are enjoying your candies. If you check your email, our Customer Service team emailed you with a make good to make up for the long delay in getting your order to you. We appreciate the feedback and will be looking into why this issue occurred and try to prevent it from happening again. Please let us know if we can assist you with anything else. Stay Sweet! -The Candy Club Team