Carol
Not Pleased
I subscribed to Candy Club for my husband. He was so pleased at first. This last month he received the same candy that was sent the month before. I called and was assured that a new box would come to replace the one that was sent that was 3 weeks ago. I am not pleased and I plan on cancelling my subscription.
Response from CANDY CLUBJun 12, 2015
Hello Carol, Thank you for your feedback. We are so sorry that we are only replying to you now. Unfortunately, we were not monitoring this area for comments until now. PLEASE give us a call at 888-598-5995 or email us at [email protected] and we will immediately address this for you if you have not had resolution yet. We feel terrible that you had a negative Candy Club experience and will do whatever we need to do to make it right. We want to turn this one star review into a FIVE STAR one because that is how we want to make our members feel. Candy Club is about discovery and surprise, not disappointment. A lot has changed since you wrote this review so I hope that you will reach out to us. Thank you again for your feedback. The Candy Club Support Team