CANDY CLUB Reviews | Read Customer Reviews of candyclub.com

CANDY CLUB Reviews | Read Customer Reviews of candyclub.com

CANDY CLUB reviews

Showing 129 reviews with 1 star · Clear filters

Maria B.
Nov 29, 2016
Bad choice
I just subscribed because on the facebook site they said that they had a deal called the "buy 3 get 3" for new subscribers but when I clicked the link it led me to the site and I filled out all of the information and then when I tried to select all six and promised it would not let me. I called customer service and I got nowhere with that and then when I tried to email them I still have to heard back from them and I emailed way before they closed. Disappointed and I now want to end my subscription but I now have to call them and I know that will be a pain in my neck.
Response from CANDY CLUBNov 29, 2016
Hi Maria, We're sorry to hear that you have had some trouble with the coupon! We have attempted to reach out to you via phone, and have left a voicemail. We are more than happy to fix this for you. Please call us at (888) 598-5995 and we will lend a hand! Best, The Candy Club Support Team
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Wendy G.
Sep 4, 2016
Horrible candy
I purchased this monthly candy subscription for my son December 2015. I am not sure where they buy their candy from but it is awful! When he was in overnight camp this summer I bought his box to the office. OMG no one could believe how bad it was. It tastes like cheap, no brand name, low quality candy. Now I just throw it away. Month after month it tastes and looks the same. Save your money and or choose another company! I have written twice and no once cares.
Response from CANDY CLUBSep 6, 2016
Hello Wendy, We're sorry to hear that you have not enjoyed the candy you have received in your membership. We take the quality and freshness of our candy very seriously, and want to ensure that all of our members are receiving the sweetest experience. Our team will reach out to you during business hours tomorrow, 9/6, to help fix this for you. Best Wishes, The Candy Club Team
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Charlie B.
Apr 2, 2016
Never received candy, terrible system!
So bummed. Ordered 7 days ago for our children's party tomorrow. Now it's saying UNABLE TO DELIVER! On top of that, FedEx redirected it to USPS and now we have no clue where it is. The only post office pick up is across the bridge and we have no car! Tried to call and of course the company is closed! Never ordering from again.
Response from CANDY CLUBApr 4, 2016
Hello Charlie, We're sorry to hear about this! We're glad our team was able to reach out to you and lend a hand with this. Please feel free to reach out to us at (888) 598-5995 with any further questions or concerns. Best Wishes, The Candy Club Team
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Mckinzie A.
Mar 2, 2016
Disappointed
We for our first box today after a headache with customer service and recieving emails (which we still never got) and it was NOT at all what we expected despite the good reviews we were so excited to get some of the cotton candy tatty but instead got the assorted mix which were hard as a ROCK and from what we could taste sucking on them they were horrible then 2 of 3 containers seals were broken and one containers lid was half on so when we picked it up it fell and spilled everywhere the other container gummies were hard as a rock the one container the watermelon gummies were actually in tack fresh and tasted good super upset we were hoping to be pleased and continue ordering and refer family:(
Response from CANDY CLUBMar 2, 2016
Hello Mckinzie, We're so sorry to hear about the experience you've had with your first box. We definitely want to help make this right, as well as sweeten your experience. We take the freshness and quality of our candies VERY seriously, and can assure you that this is not the state in which your box should have arrived. Please call us at (888) 598-5995 so one of our friendly representatives may help fix this for you. Stay Sweet, The Candy Club Support Team
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Felicia
Sep 16, 2015
Never received
I ordered my box over a month ago and never received mine. I called twice about it, no answer and no call back. I was so excited to get my box and show my husband how awesome it was and that we should get it every month but it's kind of hard to do that when you never received it. I am very dissapointed.
Response from CANDY CLUBSep 24, 2015
Hi Felicia, We're very sorry to hear of the experience you have had with Candy Club. In regards to missing your calls, and the missing box, we've recently undergone a major system upgrade, which has posed a few challenges in this last month. We will be more than happy to refund your charge, and ship a new box to you as quickly as possible. Please give us a call at (888) 598-5995 or send an email to [email protected], and we will be happy to help. Stay Sweet, Candy Club
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Lana S.
Jul 18, 2015
Waste of Money
This box was not worth even $5. Save yourself the headache and go to the store and pick out candies that are actually tasty! These were just awful
Response from CANDY CLUBJul 20, 2015
Hello Lana, Thank you for your feedback about our product. We are sorry to hear about the experience you had with your first box. We take the value and tastes of our candy very seriously and we do stand behind out product, however, we also understand that tastes are subjective. We'd be happy to refund your order and send you another box, free of charge, for any inconveniences. Give us a call at (888) 598-5995 and one of our friendly representatives will be more than happy to lend a hand. Stay Sweet, Candy Club
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Chrissi
Mar 20, 2015
NOT WORTH THE PRICE
Horrible selection, maybe $5 worth of candy and all items you can buy in the candy aisle of a grocery store.
Response from CANDY CLUBJun 12, 2015
Hello Chrissi, Thank you for your feedback! We were sad to see that you did not enjoy your Candy Club experience and we would love to find out what exactly you didn't care for so that we can improve in the future. Would you be willing to give us more information? We take these reviews very seriously and would like to improve the score you have given us but can't do so without reaching out to you personally and finding out what the root of the problem is and why you gave us only one star in your rating. We take pride in our curated boxes and want to find out if there was something specific about your box and/or your overall experience with Candy Club that we can fix. You are important to us! Please let us know if we can discuss this with you. You can reach us via email at [email protected] or give us a call at 888-598-5995. Thank you. The Candy Club Support Team
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Jennifer T.
Oct 29, 2014
I need more bang for my buck...
The candy I received was not worth what I paid....
Response from CANDY CLUBJun 12, 2015
Hi Jennifer, Thank you for your feedback. We really appreciate hearing from you. We noticed that it has been quite some time since you originally wrote this review and we invite you to visit our website once more and see how we have grown and changed since October of 2014. Our hope is that you would be willing to give us another chance to wow you! Candy Club has evolved and is constantly looking for new and tasty ways to dazzle our members. We focus on offering premier candies in hopes of providing our members new and delightful sweets that they may not have previously experienced. The discovery and surprise are both part of the magic! Come on over to the website and see for yourself and we hope to change your opinion from one star to FIVE! Thanks again for your feedback. Stay Sweet! The Candy Club Support Team www.candyclub.com
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