CANDY CLUBReviews of candyclub.com

Response from CANDY CLUBJan 2, 2019

Hi Brandon. We're sorry for any confusion! In general we bill and ship on the same day, except for on the initial box when you pay at checkout and it may take a day or two for your box to be processed and shipped. We apologize for not being able to cancel your last shipment in time as the request came in during hours we were closed and we did not get it before the shipment processed. We have gone ahead and canceled your account and issued a refund for your second shipment, which should post to your credit card within 3-5 business days. If there is anything else we can help you with, please let us know. The Candy Club Support Team

Response from CANDY CLUBDec 24, 2018

Hi Elizabeth. We want to apologize for your experience with Candy Club. We always strive to provide an excellent product and excellent customer service, and in this case it seems like we did not deliver on either of those things. We reviewed your case and as you are aware, although your order was placed in plenty of time to arrive by Christmas, there was an issue in our warehouse that caused a delay in your order being processed and shipped and we were not notified. We would have been happy to have placed your order on rush delivery, but understand there was some confusion on our side as to when exactly a rush order would be delivered. Rush orders go through FedEx 2 day delivery, so your oder would have arrived 2 days from when the order was submitted to our warehouse. We are actively working with our warehouse to ensure that we are notified of any order that does not immediately get shipped for any reason to ensure this situation does not occur again. We are also increasing our training sessions and documentation to make sure that all Candy Club employees are aware of our shipping options and the delivery timing behind them. Again, we would like to apologize for not only not meeting your standards, but our own. We do appreciate your candid feedback and are using it to improve our services going forwards. If there is anything else we can do or clarify, please let us know the best time to reach you and we would be happy to reach out and speak further. Thank you and happy holidays. -The Candy Club Support Team

Response from CANDY CLUBJan 2, 2019

Hi Jocelyn, We apologize for the inconvenience. We'd be more than happy to assist! However, we are unable to locate an account under the name Jocelyn Lona. Please contact Customer Service at 888-598-5995 for further assistance. - Candy Club

Response from CANDY CLUBDec 3, 2018

Hi Candita, We are sorry to hear about your experience. Our records indicate that our friendly staff was able to assist you with your order. If you have any other questions or concerns, don't hesitate to reach out to us! Our business hours are 6:30am to 5pm PST, Monday to Friday. Stay Sweet, Candy Club Support Team

Response from CANDY CLUBNov 19, 2018

Hi Emily, We are sorry to hear about this experience you have had with us and we apologize for any confusion! Your account has been cancelled and an email confirmation was sent to the email on file. To make up for this, we have issued 2 refunds. Please allow a few business days for your bank to process these transactions. If there is something else we can assist you with, please let us know, otherwise, you are all set! Stay Sweet, The Candy Club Support Team

Response from CANDY CLUBOct 29, 2018

Hello Howard, Thank you so much for providing your feedback. We at Candy Club are constantly looking to improve as a business so we appreciate feedback both positive and negative because it helps us to be able to provide better service. We apologize for your experience with our company. To rectify this for we you we have taken the liberty to issue a refund for you. Please allow 3-5 business days for you bank to process your refund. We appreciate the opportunity to serve you for the time that we did. Stay Sweet, The Candy Club Support Team