Rob D.
Car shipping with a hiccup
Update: My experience was all but flawless, until I drove the car for some distance after delivery. At that time I noticed the exhaust had been raised somehow so it now sits higher which means it interacts with the rear bumper. After driving the car for 30 miles the exhaust heated up the bumper and melted it. I spoke with Canadian Car shipping and their claims department, who said there was nothing they could do about it because I had no before photos showing that this damage wasn't there when I dropped it off. I can't prove it, so it's on me, but there wasn't any damage of this nature before we dropped it off. What we found on delivery, was a nice clean and fresh scratch on the bottom of the exhaust indicating that the car had been driven quickly up or down a steep ramp, much like a car carrier has and hit the ground such that it moved the exhaust into the current position where it's now melting my bumper. I'm not saying this was the fault of the driver, carrier or Canadian Car Shipping, but this was not there when we dropped it off and I'm not getting any help whatsoever ever to fix it. It's costing me over USD$700 to fix it independently. increasing the cost of the car shipping from $1650 to over $2300 My experience was good, and as I said, this is on me for not taking comprehensive photos when we dropped it off. In hindsight I would have appreciated some reminders of good practice when shipping your car from Canadian Car Shipping and maybe some increased leniency from their claims department. Overall this has reduced my opinion of the company. The evidence shows the car was driven either too quick up or down a ramp or the ramp was too steep. Either way I am quite frustrated with them now. ++++++++++++++++++ Originally I called Canadian Car Shipping to ship my sedan from Calagry to Houston. Renne was helpful and communicative the whole way through, which turned out to be nightmare because I didn't have the right EPA emissions stickers on the car. I decided I would drive the ca myself from Calgary to Great Falls and then ship it from there. Renne and Blaine were very helpful and quick with getting everything set up and arranged with a storage location in GF. The stoppage location team came to meet me on a Saturday evening , even though I was running late. The car arrived when they said it would and was in the same condition when we received it as when we left it. I had checked the mileage when we dropped it off and checked it on arrival. There were no unexpected miles added to the car. Overall I was very happy with Canadian Car Shipping and Renne's excellent organizational skills and consistent communication and ability to answer any question, almost at any hour. I would recommend Canadian Car Shipping and would use them again.